Training Specialist

Expert Panel; India; On-site; INR 600,000 - 800,000; Full time

Benefits offered by this job

High ownership

Growth opportunities

Competitive compensation

Job summary

Expert Panel in India is seeking a Trainer/Training Specialist to lead end-to-end training and quality initiatives for our Sales and Client Servicing teams. You will report directly to the Training Manager.

The role focuses on designing onboarding, refresher, and advanced programs, aligning content with business goals, and measuring impact through performance data and quality benchmarks. Ideal candidates have 1–3 years in training or learning & development, with experience in sales or client

Qualifications

• 1–3 years of experience in training, quality, or learning & development roles.
• Prior experience training sales and/or client servicing teams (B2C/B2B).
• Strong understanding of sales processes, customer lifecycle, and service excellence.
• Excellent communication, presentation, and coaching skills.
• Strong analytical mindset with the ability to track and report training impact.

Responsibilities

• Design, implement, and continuously improve training programs for Sales and Client Servicing Associates.
• Develop structured onboarding, refresher, and advanced training modules.
• Ensure training content is aligned with business goals, compliance, and customer experience standards.
• Conduct regular training sessions, workshops, and certification programs.
• Define and monitor quality benchmarks for sales and client servicing interactions.
• Work closely with operations and leadership to identify skill gaps and performance issues.
• Drive measurable improvements in conversion, customer satisfaction, and compliance.
• Implement feedback loops and coaching frameworks based on quality insights.
• Partner with Sales, Operations, HR, and Compliance teams to ensure training effectiveness.
• Support leadership with data-driven insights on training impact and quality outcomes.
• Assist in change management initiatives related to processes, products, or systems.

Skills

Training & development

Quality management

Sales process understanding

Communication & coaching

Data-driven insights

Job description

We are looking for a Trainer/Training Specialist to lead end-to-end training and quality initiatives for our Sales and Client Servicing teams. You will report directly to the Training Manager.

Role: Trainer/ Training Specialist

Key Responsibilities

Training & Capability Building

• Design, implement, and continuously improve training programs for Sales and Client Servicing Associates
• Develop structured onboarding, refresher, and advanced training modules
• Ensure training content is aligned with business goals, compliance, and customer experience standards
• Conduct regular training sessions, workshops, and certification programs

Quality & Performance Management

• Define and monitor quality benchmarks for sales and client servicing interactions
• Work closely with operations and leadership to identify skill gaps and performance issues
• Drive measurable improvements in conversion, customer satisfaction, and compliance
• Implement feedback loops and coaching frameworks based on quality insights

Stakeholder Collaboration

• Partner with Sales, Operations, HR, and Compliance teams to ensure training effectiveness
• Support leadership with data-driven insights on training impact and quality outcomes
• Assist in change management initiatives related to processes, products, or systems

Required Qualifications & Skills

• 1–3 years of experience in training, quality, or learning & development roles
• Prior experience training sales and/or client servicing teams (B2C/B2B)
• Strong understanding of sales processes, customer lifecycle, and service excellence
• Excellent communication, presentation, and coaching skills
• Strong analytical mindset with the ability to track and report training impact

What We Offer

• High ownership and direct impact on business performance
• Fast-paced, growth-oriented work environment
• Competitive compensation and growth opportunities