Training Manager - International Banking

TP; Chennai District; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

TP in Chennai seeks a Training Manager - International Banking to design and execute global training programs for onboarding, product knowledge, compliance, and operations, aligning with business objectives.

Lead a team of trainers, develop content, and manage stakeholders across Operations, Compliance, HR, and business leaders; deliver KYC/KYB, AML, CDD/EDD, and trade finance training; ensure smooth transition to production environments.

Qualifications

• Bachelor's degree in Banking, Finance, Commerce, Business Administration, or related field.
• MBA or relevant postgraduate qualification preferred.
• Certified Trainer or Learning & Development certifications are advantageous.

Responsibilities

• Develop and execute training strategies aligned with business objectives.
• Lead onboarding, process training, refresher training, and continuous learning.
• Deliver training on International Banking products, regulations, compliance and operations.
• Ensure smooth transition of trainees from training to production environments.
• Design, develop, and update training materials, SOPs, guides, assessments, and modules.
• Create engaging classroom, virtual, and blended learning content.
• Conduct training on KYC/KYB, AML, CDD/EDD, trade finance, SWIFT payments, corporate and retail operations.
• Lead and develop a team of trainers; drive performance with coaching and development plans.
• Monitor training effectiveness with assessments, certifications, and KPIs.
• Collaborate with Operations, Compliance, HR and business leaders to identify needs.
• Support audits with training records, certifications, and documentation.

Skills

International Banking Operations

Training Management

Learning & Development

KYC/KYB

AML Compliance

Trade Finance

SWIFT Payments

CDD & EDD

Instructional Design

Team Management

Stakeholder Management

Quality Improvement

Performance Coaching

Change Management

Leadership Development

Training Need Analysis (TNA)

Education

Bachelor's Degree in Banking, Finance, Commerce, Business Administration, or related field

MBA or relevant postgraduate qualification

Certified Trainer or Learning & Development certifications

Job description

Role & responsibilities

Training Manager - International Banking

Key Responsibilities

• Develop and execute comprehensive training strategies aligned with business objectives.
• Lead new hire onboarding, process training, refresher training, and continuous learning initiatives.
• Deliver training programs on International Banking products, regulations, compliance requirements, and operational procedures.
• Ensure smooth transition of trainees from training to production environments.

Content Development

• Design, develop, and update training materials, SOPs, process guides, assessments, and learning modules.
• Create engaging classroom, virtual, and blended learning content.
• Ensure all training content is updated in line with regulatory and business changes.

Banking Domain Training

• Conduct training on:
  • KYC/KYB Processes
  • AML & Financial Crime Compliance
  • Customer Due Diligence (CDD)
  • Enhanced Due Diligence (EDD)
  • Trade Finance Operations
  • SWIFT Payments
  • Corporate Banking & Retail Banking Operations
  • Sanctions Screening
  • Regulatory Compliance Requirements

Team Leadership

• Lead and develop a team of trainers and training specialists.
• Conduct train-the-trainer sessions and coaching programs.
• Drive team performance through regular feedback, mentoring, and development plans.
• Manage training schedules, resource planning, and certifications.

Performance & Quality Management

• Monitor training effectiveness through assessments, certifications, and performance metrics.
• Analyze post-training performance and identify learning gaps.
• Collaborate with Quality and Operations teams to improve productivity and accuracy.
• Track key training KPIs and prepare management reports.

Stakeholder Management

• Partner with Operations Managers, Compliance Teams, HR, and Business Leaders to identify training needs.
• Support business transformation, migration, and process transition projects.
• Participate in client meetings and training governance reviews.

Compliance & Audit Support

• Ensure training compliance with internal policies and regulatory requirements.
• Support audits by maintaining training records, certifications, and documentation.
• Drive mandatory compliance and regulatory training programs.

Required Qualifications

• Bachelor's Degree in Banking, Finance, Commerce, Business Administration, or related field.
• MBA or relevant postgraduate qualification preferred.
• Certified Trainer or Learning & Development certifications are advantageous.

Experience Required

• 8-12 years of overall experience in International Banking Operations, Learning & Development, or Banking Training.
• Minimum 3-5 years of experience managing training teams.
• Strong exposure to KYC, AML, KYB, Trade Finance, Payments, and Banking Operations.
• Experience in BPO, Shared Services, Banking Captives, Global Operations, or Financial Institutions preferred.
• Proven experience handling large-scale training programs and stakeholder engagement.

Key Skills

• International Banking Operations
• Training Management
• Learning & Development
• KYC/KYB
• AML Compliance
• Trade Finance
• SWIFT Payments
• CDD & EDD
• Instructional Design
• Team Management
• Stakeholder Management
• Quality Improvement
• Performance Coaching
• Change Management
• Leadership Development
• Training Need Analysis (TNA)

Key Performance Indicators (KPIs)

• Training Effectiveness Scores
• Speed to Competency
• Certification Pass Rates
• New Hire Success Rate
• Productivity Improvement
• Quality and Accuracy Metrics
• Compliance Training Completion
• Employee Engagement Scores
• Training SLA Adherence

Preferred Candidate Profile

• Strong understanding of International Banking and Financial Crime Compliance processes.
• Exceptional facilitation, communication, and presentation skills.
• Experience managing trainer teams in a fast-paced operational environment.
• Ability to engage with senior stakeholders and business leaders.
• Proven track record in driving training transformation and performance improvement initiatives.
• Available to join immediately or within 15 days.

Location: Chennai

Shift: Night Shift / Flexible based on business needs

Notice Period: Immediate Joiners Preferred (0-15 Days)

Reporting To: Senior Training Manager / Director - Learning & Development / Operations Head