Assistant Manager

TP; Chennai District; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

TP in Chennai and Mumbai seeks an experienced Assistant Manager - Banking Operations (International Process) to oversee US/UK banking operations and deliver service excellence.

You will lead 100+ FTEs, meet SLA/KPI targets, drive process improvements, and manage stakeholder interactions with clients across regions.

The role requires strong communication, risk awareness, and proficiency in Excel and dashboards to support business insights.

Qualifications

• 6–10 years BFSI/BPO experience in banking operations.
• Experience leading 100+ FTEs in international BFSI.
• Exposure to US/UK banking processes.
• Strong communication and stakeholder management.

Responsibilities

• Drive operational performance for international banking processes.
• Lead a team of 100+ FTEs; meet SLA/KPI targets.
• Monitor operations; implement process improvements.
• Engage with clients; provide regular performance updates.
• Ensure compliance with risk policies and quality standards.
• Collaborate with HR, WFM, Training for excellence.

Skills

People management

US/UK banking

Operational management

MS Excel

Dashboards

Stakeholder mgmt

Education

Graduate/Postgraduate

Tools

MS Excel

Reporting tools

Job description

Job Description: Assistant Manager - Banking Operations (International Process)

Position:

Assistant Manager - Banking Operations

Location:

Chennai, Mumbai

Industry:

BFSI / International Banking Process

Shift:

Rotational Shifts

Key Responsibilities:

• Manage and drive operational performance for International Banking (US Banking / UK Banking) processes.
• Lead and manage a team of 100+ FTEs while ensuring achievement of SLA, KPI, quality, productivity, and client satisfaction targets.
• Monitor daily operations and implement process improvement initiatives to enhance efficiency and customer experience.
• Handle stakeholder and client interactions, providing regular performance updates and business insights.
• Analyze operational metrics, identify gaps, and drive action plans to improve business outcomes.
• Ensure compliance with banking regulations, risk management policies, and organizational standards.
• Manage attrition, employee engagement, team development, and succession planning.
• Conduct performance reviews, coaching sessions, and team-building initiatives.
• Collaborate with Quality, Training, WFM, and HR teams to achieve operational excellence.

Requirements:

• Graduate/Postgraduate in any discipline.
• 6 to 10 years of experience in BFSI/Banking Operations with at least 2+ years in an Assistant Manager role.
• Strong exposure to US Banking or UK Banking processes.
• Proven experience in managing 100+ FTEs in an international BPO/BFSI environment.
• Strong knowledge of banking operations, customer service, risk, compliance, and process management.
• Excellent people management, stakeholder management, and client-facing skills.
• Strong analytical and problem-solving abilities.
• Proficiency in MS Excel, reporting, and operational dashboards.
• Excellent verbal and written communication skills.