Training Manager

TP; Mumbai; On-site; INR 600,000 - 1,100,000; Full time

Job summary

TP is seeking a Training Assistant Manager to lead training officers and coaches responsible for designated processes. The role involves administering training for new hires and existing staff, aligning programs with business goals and client satisfaction.

The candidate will manage KPIs, maintain current industry knowledge, and prepare performance reports. Flexibility for shifts and location movement is required as part of stakeholder and HR policy alignment.

Qualifications

• Experience in managing training programs and teams.
• Ability to align training with business goals and client satisfaction.
• Knowledge of industry developments, Lean Six Sigma principles and performance metrics.

Responsibilities

• Administers/supervises training for new hires and existing employees to specified standards.
• Manages training officers and voice coaches/line trainers for designated processes.
• Develops training programs aligned to business goals and client satisfaction.
• Identifies gaps between training and operations and implements solutions.
• Keeps records and reports on statistics and performance levels.
• Flexible to shifts and movement across locations and stakeholders.

Skills

Stakeholder management

Performance management

Coaching

Measuring training effectiveness

Lean Six Sigma

Job description

• The Training Asst. Manager is responsible for managing training officers, Voice Coaches/ Line trainers for the designated processes aligned. He/she administers/supervises the training for new hires and existing employees to the standards agreed between our clients and Operations.
• The training programs and activities developed need to be aligned to business goals and client satisfaction.
• Managing specific data, compliance adherence, content development, driving engagement activities to improve performance and retention is critical to this Role. The Asst. manager is also responsible for identifying gaps between the training program and operational requirements, recommending, and implementing solutions.
• Manage other KPIs like TQ, yield, etc.
• Maintain current knowledge of industry developments, productions, and involvement in network communication.
• Record statistics, performance levels and other reports.
• Needs to be flexible to cater to business requirements i.e., Shift timings, Movement across locations etc.
• Stakeholder Management
• Performance Management
• Measuring Training Effectiveness
• HR Policies and TP Culture
• Facilitating Effective Meetings
• Application of Lean Six Sigma principles
• Coaching of Others

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