Training Manager

TP; Gurugram District; On-site; INR 600,000 - 900,000; Full time

Job summary

A leading business consulting firm in Gurugram, Haryana is seeking a Mid-Senior level professional for a full-time role in Sales Training. The ideal candidate will design training modules, coordinate with various stakeholders, and ensure quality training performance. Applicants should have proven experience in sales training from a BPO background and strong communication skills. This position offers an opportunity to improve business performance through effective training initiatives.

Qualifications

• Must have experience in sales training from a BPO background.
• Understanding of root cause analysis for performance improvement.
• Ability to design training and test modules based on needs.

Responsibilities

• Conducts interviews and coordinates recruiting trainers/trainees.
• Maintains correspondence with clients regarding process updates.
• Delivers customer service with sales.

Skills

Experience in Sales Training

Engaging Communication

Coaching and Developing Others

Knowledge of training ideologies (Kirkpatrick model, KSA, TNA, TNI)

Process Excellence

Problem-solving skills

Job description

Responsibilities

• Looking for the candidate who have experience into Sales Training.
• Designs training & test modules based on needs
• Maintains regular correspondence with the clients to clarify process updates and percolates it to Operations
• Resolves issues pertaining to process knowledge with clients
• Ensures that Quality, CSAT, Resolution scores for the batch meets the defined norms within the first month of production
• Conducts interviews & coordinates with HR for recruiting trainers / trainees
• Ensure 100 percent adherence on client driven SOP & BEST T&D compliance
• Prepare Trainers through TTT/ Platform skills certification
• Liaises with Central MIS / Admin dept / HR / Payroll for training resource availability
• Coordinates with all stakeholders to ensure New Hire training process runs effectively
• Prepare and attend all business / client reviews & work on the action plans to improve business performance
• Understanding of root cause analysis & reasons to better performance
• Interacts with IT team for creation and deletion of Ids for new team members
• Delivers Customer Service with Sales
• Process Excellence and Process Improvement Initiatives
• Supports Innovation & Continues Improvement to uplift sales performance
• Engaging Communication
• Coaches & Develops Others
• Support and monitor new trainees during the OJT (On the Job Training) period
• Create new product specific sales training curriculum
• Knowledge of training ideologies (Kirkpatrick model, KSA, TNA, TNI etc)
• Should have mandate experience in sales training from BPO Background

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Training

Industries

• Business Consulting and Services