Training Manager

TP; Mohali; On-site; INR 800,000 - 1,100,000; Full time

Job summary

TP in Mohali seeks a seasoned Training Leader to design and drive comprehensive learning programs, including onboarding, nesting, and certification, aligned with client objectives. The role emphasizes data-driven improvements, governance, and stakeholder management.

The candidate will oversee Trainers and Training Managers, deploy digital learning platforms, and champion Six Sigma and ROI-based evaluation to boost CSAT, Quality, and Productivity.

Qualifications

• Must craft and execute training strategy aligned with business goals.
• Experience in end-to-end training programs: onboarding, nesting, certification.

Responsibilities

• Develop and execute the training strategy aligned with business and client objectives.
• Manage end-to-end new hire training, onboarding, nesting, and certification programs.
• Conduct Training Needs Analysis (TNA) to identify skill and performance gaps.
• Design and implement process, product, behavioral, communication, and leadership training programs.
• Drive learning interventions to improve CSAT, FCR, Quality, Productivity, and AHT.
• Lead, coach, and develop Trainers, Lead Trainers, and Training Managers.
• Monitor training effectiveness and drive continuous improvement through data-driven interventions.
• Manage training governance, audits, and knowledge management processes.
• Track, analyze, and present training KPIs and business impact metrics to stakeholders.
• Ensure seamless implementation of process updates, change initiatives, and client requirements.
• Drive adoption of digital learning platforms, LMS tools, AI Adoption, and innovative learning methodologies.
• Support talent development, succession planning, and frontline leadership development programs.
• Manage stakeholder relationships and represent Training in governance forums.
• Plan and optimize training resources, capacity, and budgets.
• Knowledge of Six Sigma and process improvement frameworks (Yellow/Green Belt preferred).
• Understanding of Kirkpatrick models and ROI-based learning measurement methodologies.
• Experience in evaluating training effectiveness through multiple performance metrics.
• Well versed with the BEST T&D activities & audits.

Skills

Training Strategy

Onboarding & Nesting

LMS & Digital Learning

Six Sigma

Kirkpatrick ROI Evaluation

Tools

LMS Platforms

AI-Driven Learning

Job description

Roles & Responsibilities

• Develop and execute the training strategy aligned with business and client objectives.
• Manage end-to-end new hire training, onboarding, nesting, and certification programs.
• Conduct Training Needs Analysis (TNA) to identify skill and performance gaps.
• Design and implement process, product, behavioral, communication, and leadership training programs.
• Drive learning interventions to improve operational metrics such as CSAT, FCR, Quality, Productivity, and AHT.
• Lead, coach, and develop a team of Trainers, Lead Trainers, and Training Managers.
• Monitor training effectiveness and drive continuous improvement through data-driven interventions.
• Manage training governance, compliance requirements, audits, and knowledge management processes.
• Track, analyze, and present training KPIs and business impact metrics to stakeholders.
• Ensure seamless implementation of process updates, change initiatives, and client requirements.
• Drive adoption of digital learning platforms, LMS tools, AI Adoption, and innovative learning methodologies.
• Support talent development, succession planning, and frontline leadership development programs.
• Manage stakeholder relationships and represent the Training function in internal and client governance forums.
• Plan and optimize training resources, capacity, and budgets to meet business requirements.
• Knowledge of Six Sigma and process improvement frameworks (Yellow Belt/Green Belt preferred).
• Understanding of training evaluation models such as Kirkpatrick's Four Levels and ROI-based learning measurement methodologies.
• Experience in evaluating training effectiveness through operational, quality, customer, and business performance metrics.
• Should be well versed with the BEST T&D activities & support internal and external audits

Key Success Measures

• Training Throughput & Certification Rates
• Time to Productivity / Speed to Competency
• Training Effectiveness Scores
• Quality, Productivity, and CSAT Improvements
• Reduction in Early Life Attrition
• Stakeholder & Client Satisfaction
• Trainer Capability and Team Development
• Business Impact and ROI of Learning Interventions