Associate Trainer

Myhq; Gurugram District; On-site; INR 600,000 - 900,000; Full time

Job summary

Myhq seeks an energetic Training & Sales Operations specialist to enhance performance by identifying capability gaps and delivering targeted training. You will train new joiners to be floor-ready and enable ongoing improvements in product, process, and sales capabilities.

The role supports revenue growth through structured training and proactive performance coaching. You will collaborate with Sales and Operations to ensure effective training interventions, maintain up-to-date content, and ensure

Qualifications

• Experience in designing and delivering sales and process training
• Ability to identify capability gaps and create targeted interventions
• Strong stakeholder management and training delivery skills

Responsibilities

• Coordinate with Sales and Operations to identify training needs and align with business goals
• Plan and deliver product, process, and sales training for new joiners and current staff
• Develop and maintain training content, SOPs, decks, and assessments
• Track trainee progress, certify readiness, and support onboarding on the floor
• Provide administrative support: data entry, reports, trackers, scheduling, performance updates
• Contribute to revenue growth by engaging with clients/leads when needed

Skills

revenue support

operations support

new joiner training

process training

sales training

Job description

Objective of the Role

To enhance Sales and Operations performance by identifying capability gaps and delivering targeted training and development interventions. The role will ensure new joiners are effectively trained and floor-ready, existing employees continuously improve their product, process and sales capabilities, and training initiatives ultimately contribute to higher productivity, better customer outcomes, and revenue growth.

Key Responsibilities

1. Business Stakeholder Connect

Maintain direct and regular connect with Sales and Operations teams to understand real-time business challenges, performance gaps, and process changes. Translate business requirements into relevant training interventions.

2. Training Needs Identification (TNI)

Conduct Training Needs Identification through performance data, call audits, stakeholder feedback, and business observations. Identify individual and team-level capability gaps and recommend appropriate learning solutions.

3. Product Process Training

Deliver product, process, sales, and behavioural training as per business requirements. Ensure employees have a clear understanding of products, processes, SOPs, and compliance requirements.

4. New Joiner Training (NJT)

Handle NJT batches from training planning to certification/readiness. Deliver structured induction, product, process, and sales training. Track trainee performance and ensure readiness before floor deployment.

5. Training Content SOP Management

Create, update, and maintain training decks, SOPs, process documents, assessments, and training resources. Ensure training content remains aligned with the latest business processes and product changes.

6. Sales Operations Support

Provide administrative and analytical support to Sales, including data entry, report generation, tracker management, scheduling, and performance updates. Work closely with Sales and Operations to ensure smooth execution of training and business initiatives.

7. Revenue Business Contribution

Contribute directly to revenue generation by making outbound calls, engaging with clients/leads, and driving closures when required. Identify opportunities where training interventions can improve business performance.

Required Skills

• revenue support
• operations support
• new joiner training
• process training
• sales training