Trainer

BCforward; Hyderabad; On-site; INR 600,000 - 900,000; Full time

Job summary

BCforward is seeking a Trainer to design, develop, and deliver comprehensive training programs for internal staffing teams. The role emphasizes process training, soft skills, and strong English communication to ensure new hires and current staff excel in a fast-paced staffing environment.

You will design modules, conduct engaging sessions, and monitor learner progress, with coaching and performance improvement as key outcomes.

Qualifications

• Bachelor's degree required in any discipline; certifications in Training, L&D or HR preferred.

Responsibilities

• Design, develop and deliver training programs across staffing lifecycle.
• Conduct sessions on staffing processes, recruitment workflows, ATS usage, sourcing methodologies, and compliance.
• Deliver soft skills training: communication, email etiquette, customer service, interpersonal skills.
• Facilitate inductions for new joiners and onboarding.
• Create modules, manuals, SOPs, and assessments aligned to business needs.
• Customise content for different roles: recruiters, coordinators, account managers, and support teams.
• Evaluate learner performance via quizzes, live audits, and on-the-job observations.
• Provide one-on-one coaching for performance improvement.
• Track training metrics and coordinate with managers on capability development.
• Collaborate with Operations, Recruitment Leads, Quality Teams, and HR to identify training needs.
• Prepare weekly/monthly dashboards on training coverage and impact.

Skills

Training delivery

Communication

Public speaking

Coaching

MS Office

LMS platforms

Zoom

Teams

ATS/CRM tools

Education

Bachelor's degree in any discipline

Certification in Training, L&D, or HR

Tools

MS Office

LMS platforms

Zoom

Teams

ATS/CRM tools

Job description

Role Overview

The Trainer will design, develop, and deliver impactful training programs that enhance the capabilities of internal teams across the staffing lifecycle. The role requires strong proficiency in process training, soft skills development, business communication, and English language fluency. The Trainer will ensure new hires and existing employees are equipped with the knowledge, behaviors, and customer-centric mindset essential to excel in a fast-paced staffing environment.

Key Responsibilities

Training Delivery

• Conduct engaging and structured training sessions on staffing processes, recruitment workflows, ATS usage, sourcing methodologies, and compliance norms.
• Deliver soft skills training covering communication, email etiquette, customer service, interpersonal skills, problem-solving, and professional conduct.
• Facilitate induction programs for new joiners, ensuring seamless transition and role clarity.
• Use interactive methods such as role plays, simulations, case studies, and group discussions to enhance learning outcomes.

Training Design & Development

• Develop training modules, manuals, job aids, SOPs, and assessments aligned with business needs.
• Customize content for different roles: recruiters, coordinators, account managers, and support teams.
• Continuously update training materials based on process updates, market trends, and stakeholder feedback.

Performance Assessment & Coaching

• Evaluate learner performance through quizzes, assessments, live call audits, and on-the-job observations.
• Provide one-on-one coaching for performance improvement and skill enhancement.
• Track post-training performance metrics and collaborate with managers to drive capability development.

Stakeholder Collaboration

• Work closely with Operations, Recruitment Leads, Quality Teams, and HR to identify training needs.
• Understand business priorities, talent gaps, and client requirements to tailor interventions.
• Participate in calibration sessions to ensure process alignment and knowledge standardization across teams.

Reporting & Documentation

• Maintain accurate training logs, attendance, assessments, and feedback.
• Prepare weekly/monthly dashboards on training coverage, impact, learner progress, and action plans.
• Ensure training records comply with internal audit and client requirements.

Required Skills & Competencies

Training Expertise

• Strong command over process training related to recruitment, staffing, sourcing, compliance, and client management.
• Proficiency in soft skills training: communication, presentation, email writing, listening skills, workplace etiquette, and behavioral skills.

Communication & Language

• Excellent spoken and written English.
• Clear articulation, strong command of grammar, vocabulary, and flow of language.
• Ability to simplify complex concepts and engage diverse learner groups.

Professional & Behavioral Skills

• Strong facilitation, presentation, and public-speaking skills.
• High energy, confidence, and ability to maintain learner engagement.
• Empathy, patience, and adaptability to different learning styles.
• Strong interpersonal skills and the ability to manage classroom dynamics.

Technical Skills

• Comfortable with MS Office (Word, Excel, PowerPoint), LMS platforms, virtual training tools (Zoom, Teams).
• Experience using ATS, CRM tools, or recruitment systems is an advantage.

Qualifications & Experience

• Bachelors degree in any discipline; certification in Training, L&D, or HR preferred.
• 57 years of experience in training within staffing, recruitment, BPO, or corporate environments.
• Prior experience in process training and soft skills training is mandatory.
• Exposure to US, UK, or global staffing processes is an added advantage.

Key Performance Indicators (KPIs)

• Training effectiveness scores
• Post-training performance improvement
• Reduction in process errors
• Training coverage and adherence to schedules
• Stakeholder satisfaction
• Quality of content and delivery
• Onboarding efficiency & new hire ramp-up time