TRAINING MANAGER

KS Bakers; Hyderabad; On-site; INR 400,000 - 700,000; Full time

Job summary

KS Bakers is seeking a Training & Quality Lead to design, execute, and track structured training programs for all retail outlet employees. The role emphasizes customer service, product knowledge, hygiene, and SOP adherence using Wooqer.

You will identify needs across 30+ outlets, develop digital training content, and delivery methods across Hyderabad. Strong communication and LMS proficiency are essential to uplift service standards and store performance.

Qualifications

• Bachelor’s or higher in HR, Hospitality, or Business.
• Experience in designing and delivering training in fast‑paced retail environments.
• Strong facilitation and communication skills across multiple languages.

Responsibilities

• Identify training needs across 30+ KS Bakers outlets in coordination with Operations and Area Managers.
• Design microlearning modules, quizzes, and digital SOP checklists on Wooqer.
• Deliver induction, job-specific and refresh training for counter service, kitchen, and outlet hygiene.
• Conduct in-person or virtual training across Hyderabad zones; support Managers on Wooqer usage.
• Track completion, compliance checklists, and dashboards; report coverage and improvements.
• Collaborate with Operations, QA, and HR to align training with performance and audits; support buddy program.

Skills

Communication & facilitation

Training delivery

Analytical skills

Education

Graduate/Postgraduate in HR, Hospitality or Business

Tools

Wooqer

Disprz LMS

Job description

Job Purpose

To design, execute, and track structured training programs for all retail outlet employees of KS Bakers, with an emphasis on customer service, product knowledge, hygiene, and SOP adherence through Wooqer .

Key Responsibilities

Training Need Identification

• Conduct regular training needs assessments across 30+ outlets in collaboration with Operations and Area Managers.
• Analyze performance gaps, customer feedback, and audit reports to identify focus areas.

Wooqer-Based Digital Training Management

• Design microlearning modules, quizzes, and digital SOP checklists on Wooqer.
• Monitor daily learning completion, compliance checklists, and task acknowledgments through dashboards.
• Train and support Outlet Managers on Wooqer usage, content access, and daily task compliance.

Training Program Design & Delivery

• Develop structured induction, job-specific, and refresh training programs (counter service, kitchen, baking, outlet hygiene).
• Create easy-to-understand video content, visual SOPs, and job cards.
• Conduct in-person or virtual training sessions across Hyderabad zones when required.

Customer Service Excellence

• Dil Se Service
• Drive customer service training and reinforcement through weekly Wooqer tasks and live role plays.
• Capture feedback from outlet visits and audits to strengthen the customer experience culture.

Performance Tracking & Reporting

• Use Wooqer analytics and field feedback to evaluate training effectiveness.
• Report training coverage, module completion %, outlet-wise compliance, and performance improvement.

Team Support & Collaboration

• Work closely with Operations, QA, and HR to sync training with performance, hygiene audits, and promotions.
• Support the Buddy Program for new joinees to improve retention and early productivity.

Required Skills

• Strong communication and facilitation skills (Telugu, Hindi, English)
• Proficiency in using Wooqer for training, tracking, and task assignments
• Understanding of QSR or food retail operations
• Video training content creation (basic editing in Canva, CapCut or equivalent)
• Analytical skills to monitor training effectiveness and take corrective action

Preferred Qualifications

• Graduate/Postgraduate in HR, Hospitality or Business
• Certified Trainer or exposure to Instructional Design
• Prior experience working with digital platforms like Wooqer, Disprz, or similar LMS