Assistant Director – Business Training

Access Healthcare Service; Chennai District; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Access Healthcare Services in Chennai seeks an Assistant Director to lead end-to-end training strategy for a key vertical. This work-from-office role manages a team of trainers and supervisors to drive training effectiveness, readiness, and alignment with business goals.

The role emphasizes learner-focused curricula, governance, and cross-functional collaboration with Operations and Quality teams. Undergraduate degree in English/Management with T&D certifications are preferred.

Qualifications

• 12+ years of experience in RCM BPO domain.
• Minimum 5 years of experience in Training function.
• Should currently be at Senior Manager level or above for at least 2 years.

Responsibilities

• Develop, implement, and enhance training curricula using instructor-led, CBT, and multimedia learning solutions to meet business objectives and learner needs.
• Collaborate with business units and internal/external SMEs to develop learning programs aligned to organizational competencies and strategic goals.
• Partner with Operations and Quality teams to identify capability gaps and drive continuous learning initiatives, including refresher training, BQ programs, process updates, and cross-skilling.
• Monitor training effectiveness through data analysis and reporting, providing weekly dashboards and management insights to the Chief Delivery Officer and Vice President – Training.
• Lead, coach, and develop managers and trainers while fostering a culture aligned with organizational values and continuous learning.

Skills

Leadership

Stakeholder Management

Learning Technologies

Data Analytics

Change Management

Budget & Resource Planning

Education

Undergraduate degree in English

Undergraduate degree in Management

Training & Development certification

Tools

CBT

LMS

Multimedia Learning

Job description

This role is responsible for leading end-to-end process training strategy and execution for one of the strategic business verticals at Access Healthcare Services. The Assistant Director will lead a team of process trainers and supervisors based in Chennai. This is a work-from-office role focused on driving training effectiveness, operational readiness, and alignment with business goals.

Key Responsibilities:

Training Management

Develop, implement, and continuously enhance training curricula using instructor-led, CBT, and multimedia learning solutions to meet business objectives and learner needs.

Cross-functional Collaboration

Collaborate with business units and internal/external SMEs to develop learning programs aligned to organizational competencies and strategic goals.

Partner with Operations and Quality teams to identify capability gaps and drive continuous learning initiatives, including refresher training, BQ programs, process updates, and cross-skilling.

Governance and Reporting

Monitor training effectiveness through data analysis and reporting, providing weekly dashboards and management insights to the Chief Delivery Officer and Vice President – Training.

Participate in projects as directed by CDO or VP – Training

People Management

Lead, coach, and develop managers and trainers while fostering a culture aligned with organizational values and continuous learning.

Education

Undergraduate Degree in English, Management, Training & Development, or a related field.

Additional certifications in Training & Development, Instructional Design, or Healthcare RCM will be an added advantage.

Experience and Qualification:

Experience

12+ years of experience in RCM BPO domain

Minimum 5 years of experience in Training function

Should currently be at Senior Manager level or above for at least 2 years

Key Skills

Leadership & People Development

Stakeholder & Client Management

Learning Technologies (CBT, LMS, Multimedia)

Data Analytics & Training Governance

Change Management & Coaching

Budget & Resource Planning

Work type:

Full-Time

Work from Office