Assistant Manager - Training & Excellence

TP; Chennai District; On-site; INR 800,000 - 1,200,000; Full time

Job summary

TP is seeking an Assistant Manager - Training & Excellence in Mumbai with 5–10 years of experience. This role focuses on developing and implementing comprehensive training programs to elevate employee skills and knowledge, while aligning with organizational excellence goals.

The ideal candidate will design coaching initiatives, assess training effectiveness, and collaborate with cross-functional teams to drive performance improvements.

Qualifications

• Proven experience in training and development.
• Strong understanding of adult learning principles and instructional design methodologies.
• Excellent communication, presentation, and interpersonal skills.
• Ability to analyze complex data sets and provide actionable insights.
• Experience with CRM/IT enabled services/BPO industry is preferred.
• Strong leadership and management skills, with the ability to motivate and guide teams.
• Bachelor's degree required; relevant certifications or advanced degrees are a plus.

Responsibilities

• Develop and implement comprehensive training programs to enhance employee skills and knowledge.
• Conduct regular assessments to evaluate training effectiveness and provide feedback.
• Collaborate with cross-functional teams to identify training needs and develop targeted solutions.
• Design and deliver coaching programs to improve performance and productivity.
• Analyze data to identify trends and areas for improvement in training and development processes.
• Provide guidance and support to employees on best practices and industry standards.

Skills

Training program design

Coaching

Instructional design

Data analysis

Communication

Leadership

Education

Bachelor's degree

Tools

CRM software

MS Excel

Job description

We are looking for a skilled professional to join our team as an Assistant Manager - Training & Excellence in Mumbai. The ideal candidate will have 5-10 years of experience in the field.

Roles and Responsibility

• Develop and implement comprehensive training programs to enhance employee skills and knowledge.
• Conduct regular assessments to evaluate training effectiveness and provide feedback.
• Collaborate with cross-functional teams to identify training needs and develop targeted solutions.
• Design and deliver coaching programs to improve performance and productivity.
• Analyze data to identify trends and areas for improvement in training and development processes.
• Provide guidance and support to employees on best practices and industry standards.

Job Requirements

• Proven experience in training and development, preferably in a similar industry.
• Strong understanding of adult learning principles and instructional design methodologies.
• Excellent communication, presentation, and interpersonal skills.
• Ability to analyze complex data sets and provide actionable insights.
• Experience with CRM/IT enabled services/BPO industry is preferred.
• Strong leadership and management skills, with the ability to motivate and guide teams.
• Bachelor's degree required; relevant certifications or advanced degrees are a plus.