Training Coordinator & Delivery Executive - Training & Development

Lester Infoservices; Navi Mumbai; On-site; INR 450,000 - 750,000; Full time

Job summary

Lester Infoservices in Navi Mumbai is seeking a Delivery Executive / Training Delivery Coordinator to manage end-to-end corporate training execution, coordinating with clients, trainers, and internal teams for timely delivery and high satisfaction.

You will oversee training requirement handover, trainer and lab coordination, logistics, reporting, and issue resolution across online and offline sessions.

Qualifications

• 26 years of experience in Corporate Training Operations, Learning & Development Operations, or Training Delivery Management.
• Experience coordinating with trainers, clients, and lab vendors.
• Knowledge of virtual training platforms and cloud-based lab environments is preferred.

Responsibilities

• Coordinate with clients, trainers, and internal teams to ensure smooth training delivery.
• Plan delivery timelines, batch details, and delivery mode (online/offline).
• Manage trainer coordination, onboarding, and replacements.
• Coordinate with labs, virtual/cloud labs, and vendor SLAs.
• Arrange virtual platforms and logistics for classroom sessions.
• Monitor sessions, attendance, and completion; address issues.
• Collect feedback, prepare reports, and ensure audit-ready records.
• Coordinate with Accounts on PO/WOs, invoices, and payments.

Skills

Communication

Coordination

Planning

Multitasking

Problem-solving

MS Excel

MS Word

PowerPoint

Google Workspace

Zoom

MS Teams

Webex

Tools

MS Excel

MS Word

PowerPoint

Google Workspace

Zoom

MS Teams

Webex

Job description

Job Title: Delivery Executive / Training Delivery Coordinator

Reporting To

Delivery Manager / Operations Manager

Job Summary

The Delivery Executive is responsible for managing the end-to-end execution of corporate training programs. The role involves coordinating with clients, trainers, internal teams, and participants to ensure smooth training delivery, timely communication, resource availability, and high client satisfaction.

1. Training Requirement Handover & Planning

• Receive training requirements from the Sales/Business Development team.
• Understand client expectations, scope, timelines, delivery mode (online/offline), and batch details.
• Review training schedules, trainer availability, and delivery requirements.
• Prepare delivery plans and timelines.

2. Trainer Coordination

• Coordinate with trainers regarding batch schedules and delivery requirements.
• Share training agendas, participant details, and training logistics.
• Ensure trainer availability and readiness before batch start.
• Handle trainer onboarding and documentation requirements.
• Collect trainer feedback and post-training reports.
• Manage trainer replacements in case of emergencies.

3. Client Coordination

• Act as the primary point of contact for clients during the delivery phase.
• Confirm training schedules, participant details, venue requirements, and expectations.
• Provide regular updates to clients regarding training readiness.
• Address client concerns and escalated issues when required.
• Ensure high levels of client satisfaction throughout the engagement.

4. Lab Coordination

• Coordinate with lab vendors for provisioning of virtual labs, cloud labs, and training environments.
• Gather and communicate lab requirements from trainers and clients.
• Ensure lab setup is completed before training commencement.
• Conduct readiness checks and testing of lab environments.
• Track lab access creation and participant onboarding.
• Resolve lab-related issues during training sessions.
• Coordinate with vendors for troubleshooting and support.
• Monitor vendor performance and maintain SLA compliance.
• Maintain records of lab utilization and vendor invoices.

5. Training Logistics Management

• Arrange virtual training platforms (Zoom, Teams, Webex, etc.) for online sessions.
• Coordinate venue, travel, accommodation, and training infrastructure for classroom sessions.
• Ensure training materials, attendance sheets, assessments, and feedback forms are ready.

6. Training Execution & Monitoring

• Monitor training sessions to ensure smooth delivery.
• Track trainer attendance, participant attendance, and session completion.
• Resolve operational issues during training.
• Ensure adherence to training schedules and quality standards.
• Maintain communication with trainers and clients throughout the program.
• Share training schedules and joining details with participants.
• Address participant queries related to training access and labs.
• Coordinate assessments, feedback collection, and certification processes.

7. Feedback & Quality Management

• Collect participant and client feedback after each training session.
• Analyze feedback and identify improvement areas.
• Monitor trainer performance and delivery effectiveness

8. Documentation & Reporting

• Maintain training schedules and delivery trackers.
• Prepare daily, weekly, and monthly delivery reports.
• Track batch completion status.
• Maintain trainer, client, and vendor documentation.
• Ensure proper record keeping for audits and compliance.

9. Financial & Commercial Coordination

• Coordinate with Accounts for Purchase Orders (PO), Work Orders (WO), invoice processing, and payment follow-ups.
• Ensure all commercial approvals are obtained before training delivery.
• Track training completion for billing purposes.
• Coordinate effectively with Sales, Sourcing, Screening, Accounts, Trainers, and Clients.

10. Issue Resolution & Escalation Management

• Proactively identify delivery risks and operational challenges.
• Coordinate with internal teams and vendors for issue resolution.
• Escalate critical issues to management when required.
• Ensure minimal disruption to training delivery.

Key Performance Indicators (KPIs)

• Training delivery success rate.
• Client satisfaction score.
• Trainer satisfaction and retention.
• Batch completion within timelines.
• Zero training cancellations due to operational issues.
• Feedback ratings from clients and participants.
• TAT for training readiness and execution.
• Documentation and MIS accuracy.

Preferred Experience

• 26 years of experience in Corporate Training Operations, Learning & Development Operations, or Training Delivery Management.
• Experience coordinating with trainers, clients, and lab vendors.
• Knowledge of virtual training platforms and cloud-based lab environments is preferred.

Required Skills

• Excellent communication and coordination skills.
• Strong stakeholder management abilities.
• Good planning and organizational skills.
• Ability to handle multiple training projects simultaneously.
• Problem-solving and escalation management.
• Proficiency in MS Excel, Word, PowerPoint, and Google Workspace.
• Experience with virtual training platforms (Zoom, MS Teams, Webex).