Learning Operations & Trainer Success Manager

Blue Data Consulting And It Services; Dadri; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Blue Data Consulting & IT Services Pvt. Ltd. in Noida seeks a hands-on Training Operations Leader responsible for end-to-end trainer management, from sourcing to delivery, ensuring high-quality program execution.

You will drive onboarding, scheduling, and performance evaluation while coordinating with QA to monitor session quality and learner feedback. This role emphasizes building a strong trainer network across AI, data science, cloud, and cyber security domains.

Qualifications

• Experience in corporate/training operations and program management.

Responsibilities

• 1. Trainer Hiring & Evaluation: Build a database of freelance trainers, source from LinkedIn and portals, conduct initial screening, verify certifications and experience, coordinate demos, maintain scorecards.
• 2. Trainer Onboarding: Contracts and documentation, LMS onboarding, delivery SOP training, client expectation briefing, assessment guidelines.
• 3. Delivery Management: Allocate trainers to programs, manage schedules, ensure availability, arrange backups, resolve delivery issues.
• 4. Quality Assurance: Attend sessions, collect learner feedback, review trainer ratings, conduct quarterly reviews.
• 5. Trainer Network Development: Create trainer talent pools in Generative AI, Claude AI, OpenAI, and related domains.

Skills

Training Industry Knowledge

Corporate Training

Certification Programs

Academic Training

Trainer Evaluation Skills

Communication Skills

Technical Expertise

Adult Learning Principles

Session Delivery Quality

Audience Engagement

Teaching Approach

Hands-on Lab Capability

Operations Skills

Resource Planning

Capacity Management

Scheduling

Vendor Management

Tools

Excel

Google Workspace

LMS Platforms

CRM Tools

AI Tools (ChatGPT, Claude)

Project Management Skills

Job description

This person becomes the single owner of:

• Trainer sourcing and hiring
• Trainer onboarding and documentation
• Trainer allocation to projects
• Trainer performance management - can be done by QA or Training Coordinator
• Session quality monitoring- can be done by QA or Training Coordinator
• Backup trainer management
• Trainer payroll/invoicing coordination- Can be done by training coordinator
• Building trainer community and engagement

Key Responsibilities

1. Trainer Hiring & Evaluation

• Build a database of freelance trainers
• Source trainers from LinkedIn, communities, referrals, and job portals
• Conduct initial screening
• Verify certifications and industry experience
• Coordinate technical demo sessions
• Maintain trainer scorecards

2. Trainer Onboarding

• Trainer contracts and documentation
• LMS and platform onboarding
• Delivery SOP training
• Client expectation briefing
• Assessment guidelines

3. Delivery Management

• Allocate trainers to programs
• Manage trainer schedules
• Ensure trainer availability
• Arrange backup trainers
• Resolve delivery issues

4. Quality Assurance- Can be done by QA team

• Attend sessions periodically
• Collect learner feedback
• Review trainer ratings
• Conduct quarterly trainer reviews

5. Trainer Network Development

Create trainer talent pools in:

• Generative AI
• Claude AI
• OpenAI
• Agentic AI
• Data Science
• Machine Learning
• Cloud Computing
• Cyber Security
• Data Engineering, etc

Ideal Experience

• Minimum: 35 years of experience
• Preferred: 57 years of experience

Industry Background

Prefer candidates from:

• EdTech
• Corporate Learning & Development
• Technical Training Companies
• IT Training Institutes
• Learning Services Organizations

Good examples:

• Former Training Executive
• Program Executive
• Learning Operations Executive
• Trainer Engagement Executive
• Academic Operations Executive

Skills to Evaluate

• Training Industry Knowledge
• Must understand:
• Corporate Training
• Certification Programs
• Academic Training
• Custom Training as per the client requirement
• Trainer Evaluation Skills
• Should be able to assess:
• Communication skills
• Technical expertise
• Adult learning principles
• Session delivery quality
• Audience engagement
• Teaching approach
• Hands-on lab capability
• Operations Skills
• Resource planning
• Capacity management
• Scheduling
• Escalation handling
• Vendor management

Tools

• Excel
• Google Workspace
• LMS platforms
• CRM tools
• AI tools (ChatGPT, Claude)
• Project Management skills

Company Name: Blue Data Consulting & IT Services Pvt. Ltd.

Employment Type: Full-time

Location: Sector 62, Noida

Working hours: 09:30 AM to 05:30 PM

Working days: Monday to Friday

Work Mode: On-site