Training Coordinator

Cloudshine; Bengaluru; On-site; INR 300,000 - 500,000; Full time

Job summary

Cloudshine in Bengaluru is seeking a proactive Training Coordination/Customer Support specialist to manage batch planning, trainer allocation, and client engagement throughout the training journey.

The role requires strong communication, coordination, and a customer-first approach to handle multiple learners and queries in a fast-paced environment.

Qualifications

• 1+ year of experience in Customer Support or Training Coordination
• Excellent verbal and written communication skills
• Strong coordination and problem-solving abilities
• Customer-first approach in fast-paced environments
• Ability to manage multiple learners/clients and tasks

Responsibilities

• Plan batches and allocate trainers/resources after enrollment.
• Handle and support clients throughout the training program.
• Bridge between learners and trainers to ensure smooth coordination.
• Resolve customer queries and provide timely assistance during training journey.
• Coordinate with internal teams to ensure seamless program delivery.

Skills

Customer Support

Training Coordination

Communication

multitasking

Job description

Key Responsibilities

• Plan batches and allocate trainers/resources after enrollment.
• Handle and support clients throughout the training program.
• Act as a bridge between learners and trainers to ensure smooth coordination.
• Resolve customer queries and provide timely assistance throughout the training journey.
• Coordinate with internal teams to ensure seamless program delivery.

What Were Looking For

• 1+ year of experience in Customer Support, Training Coordination or a similar role.
• Excellent verbal and written communication skills.
• Strong coordination and problem-solving abilities.
• Go-getter attitude with a customer-first approach.
• Comfortable working in a fast-paced and competitive environment.
• Ability to manage multiple learners/clients and tasks efficiently.