Trainer – Learning & Development

Amadora Gourmet Ice Cream & Sorbet; Chennai; On-site; INR 600,000 - 900,000; Full time

Job summary

Amadora, India’s premium artisanal ice cream brand, is seeking a Trainer to lead learning and development end‑to‑end. You will design training programs, build the calendar, and deliver content across all store levels—new associates to multi‑store managers—across Chennai, Bengaluru, and Hyderabad.

This hands‑on leadership role includes leading a small training team and delivering on the shop floor. If you’ve grown in QSR, F&B, or retail training and want to build a scaling training function, this

Qualifications

• 4+ years in training and development.
• Experience in QSR, F&B, café, bakery, or organised retail training.
• Ability to design training content from scratch.
• Willing to travel across Chennai branches.
• Bachelor's degree; certifications in L&D are a plus.

Responsibilities

• Build and maintain a structured training curriculum for every role with clear competencies and certifications.
• Run the annual training calendar across Chennai, Bengaluru and Hyderabad, including onboarding, refreshers, new product launches, SOP rollouts, and franchise training.
• Deliver training on‑floor and in classrooms, traveling regularly across city clusters.
• Lead and grow the training team, set delivery standards and review outputs.
• Train franchise teams on Amadora standards before openings and audit consistency.
• Create training collateral—manuals, SOP videos, e‑learning, quick-reference cards—tailored for frontline staff.
• Partner with HR, Operations and Cluster Managers to identify gaps and feed insights into hiring and ops.
• Track and report training metrics by store and city.

Skills

Training & development

People management

English communication

Travel to stores

Education

Bachelor's degree

L&D certifications

Tools

LMS

Job description

Amadora is one of India's leading artisanal gourmet ice cream brands, founded in 2011. We operate 12+ stores across Chennai, Bangalore, and Hyderabad through a mix of company-owned and franchise outlets, with a central production kitchen in Velachery, Chennai.

We're in an active growth phase — expanding our franchise network across South India and building the systems and people to scale with quality intact.

The Role

We're hiring a Trainer to own our learning and development function end-to-end. You'll design training programs, build the training calendar, and personally deliver content across every level of our store organisation — from new associates to multi-store managers — across all three cities. This is a hands‑on leadership role: you will both lead a small training team and stand on the shop floor delivering training yourself.

If you've come up through QSR, F&B, or retail training and you're excited by the idea of building a training function (not just running one) for a premium, fast‑growing brand, this is for you.

What You'll Do

• Build and maintain a structured training curriculum for every role — Associate, Senior Associate, Shift Manager, Store Manager, Cluster Manager / Multi‑Store Manager — with clear competencies, assessments, and certification standards for each level.
• Run the annual training calendar across Chennai, Bangalore, and Hyderabad, including new hire onboarding, refresher modules, new product launches, SOP rollouts, and franchise team training.
• Deliver training personally — both classroom and on‑the‑floor — and travel regularly across our three city clusters to do so.
• Lead and grow the training team (Lead Trainer + city‑level trainers), set their delivery standards, and review their output.
• Train franchise teams on Amadora standards before store openings and conduct periodic audits to ensure consistency.
• Create training collateral — manuals, SOP videos, quick‑reference cards, e‑learning modules, assessment sheets — in formats that work for frontline staff.
• Partner with HR, Operations, and Cluster Managers to identify skill gaps, build PIPs where needed, and feed training insights back into hiring and ops.
• Track and report training metrics: coverage, completion rates, post‑training performance, certification status by store and by city.

Who You Are

• 4+ years in training and development
• QSR, F&B, café, bakery, or organised retail training experience strongly preferred — you understand the operating rhythm of a store.
• Proven ability to design training content from scratch, not just deliver someone else's deck.
• Comfortable training mixed audiences — frontline associates one day, managers the next — and adjusting your style accordingly.
• Strong on‑the‑floor presence: you can demonstrate, observe, correct, and coach in a live store environment.
• Willing and able to travel across different branches in Chennai
• People manager experience: you've led a small team of trainers or supervisors before.
• Excellent communication in English plus at least one of Tamil, Kannada, or Telugu. Hindi is a plus.
• Bachelor's degree; certifications in L&D, train‑the‑trainer, or hospitality training are a plus.

You'll be building the training backbone of a brand that's about to scale.

You'll have direct access to the leadership team, real ownership of your function, and the chance to set the standard for how an Indian artisanal F&B brand trains its people.