Trainer- BPO (College Module)

NIIT Foundation (NF); Unnao District; On-site; INR 350,000 - 520,000; Full time

Job summary

NIIT Foundation in Unnao, Uttar Pradesh invites applications for a Trainer- BPO (College Module). The role delivers BPO training, develops learners' communication, etiquette, digital literacy and employability skills through engaging, activity-based sessions and supports placement.

The trainer will monitor attendance, assess learners, maintain records, prepare reports, and work with placement teams to ensure job readiness.

Qualifications

• Graduate in Business Administration, Commerce, Marketing or related discipline.
• Certification in Training of Trainers desirable.
• Candidates with strong BPO experience and appropriate diploma may be considered.

Responsibilities

• Deliver BPO training as per curriculum and session plans.
• Develop learners’ communication, etiquette, digital literacy and employability skills.
• Use role plays, case studies, demonstrations, and activities to keep sessions engaging.
• Monitor attendance, punctuality, participation and performance.
• Counsel and motivate learners to improve retention and course completion.
• Identify learning gaps and prepare remedial interventions.
• Promote professional behavior and readiness for the workplace.
• Prepare learners for interviews and placement interactions.
• Coordinate with placement team to assess job readiness and provide feedback.

Skills

Facilitation skills

Presentation skills

Classroom management

Verbal and written English

Interpersonal skills

Team collaboration

Education

Bachelor/Graduate in Business Administration or related

Training of Trainers certification desirable

Tools

Microsoft Office

Online learning platforms

Job description

Job Summary

Trainer- BPO (College Module)

Job Type

• Full time

Location

• Unnao, Uttar Pradesh, India

Responsibilities

• Deliver BPO training in accordance with the approved curriculum and session plans.
• Develop learners communication, workplace etiquette, digital literacy and employability skills.
• Use role plays, case studies, demonstrations, group activities and practical exercises to make sessions engaging and job-relevant.
• Monitor learner attendance, punctuality, participation and performance.
• Counsel and motivate learners to improve retention and course completion.
• Identify learning gaps and prepare appropriate remedial interventions.
• Promote professional behavior, discipline and readiness for the workplace.

Assessment and Documentation

• Conduct diagnostic, formative and final assessments as prescribed.
• Evaluate practical assignments, role plays and learner projects.
• Maintain accurate attendance, assessment, session-delivery and learner-progress records.
• Prepare and submit reports within defined timelines.
• Maintain supporting evidence and documentation required for program reviews and audits.

Placement Support

• Prepare learners for interviews, group discussions and workplace interactions.
• Conduct mock interviews and provide individual feedback.
• Coordinate with the placement team to assess learners job readiness.
• Share accurate learner profiles, assessment results and placement recommendations.
• Follow up with placed learners and support their workplace retention.

Curriculum and Quality

• Provide feedback on the relevance and effectiveness of training content.
• Participate in trainer-development programs, reviews and standardization exercises.
• Ensure compliance with NIIT Foundations training standards, safeguarding requirements and organizational policies.
• Maintain training equipment, learning resources and classroom infrastructure responsibly.

Requirements

• Graduate in Business Administration, Commerce, Marketing or a related discipline.
• Relevant certification or Training of Trainers certification is desirable.
• Candidates with strong BPO experience and an appropriate diploma may also be considered.
• Strong facilitation, presentation and classroom-management skills.
• Ability to conduct practical demonstrations and activity-based training.
• Effective verbal and written communication skills in English and Hindi; knowledge of the local language is desirable.
• Basic proficiency in Microsoft Office, online learning platforms and digital reporting tools.
• Ability to assess learners objectively and maintain accurate documentation.
• Strong mentoring, counseling and interpersonal skills.
• Ability to work collaboratively with training, mobilization, placement and project teams.

Qualifications

• Work Experience: 3-5 years