Trainer- BPO

NIIT Foundation (NF); Jaipur; Sur place; INR 300 000 - 420 000; Plein temps

Résumé du poste

NIIT Foundation (NF) in Jaipur, Rajasthan, India is seeking a Trainer- BPO to deliver and manage BPO training sessions. You will develop learners in communication, etiquette, digital literacy and employability, using varied methods to ensure job readiness and retention.

The role requires strong facilitation, classroom management and mentoring skills, with fluency in English and Hindi. This position emphasizes collaboration with placement and project teams and adherence to training standards.

Qualifications

• Graduate in Business Administration, Commerce, Marketing or a related discipline.
• Training of Trainers certification is desirable.
• Candidates with strong BPO experience and an appropriate diploma may also be considered.
• Strong facilitation, presentation and classroom-management skills.
• Ability to conduct practical demonstrations and activity-based training.
• Effective verbal and written communication in English and Hindi; knowledge of local language desirable.
• Basic proficiency in Microsoft Office, online learning platforms and digital reporting tools.
• Ability to assess learners objectively and maintain accurate documentation.
• Strong mentoring, counseling and interpersonal skills.
• Ability to work collaboratively with training, mobilization, placement and project teams.

Responsabilités

• Deliver BPO training in accordance with the approved curriculum and session plans.
• Develop learners communication, workplace etiquette, digital literacy and employability skills.
• Use role plays, case studies, demonstrations, group activities and practical exercises to make sessions engaging and job-relevant.
• Monitor learner attendance, punctuality, participation and performance.
• Counsel and motivate learners to improve retention and course completion.
• Identify learning gaps and prepare appropriate remedial interventions.
• Promote professional behavior, discipline and readiness for the workplace.
• Prepare learners for interviews, group discussions and workplace interactions.
• Conduct mock interviews and provide individual feedback.
• Coordinate with the placement team to assess learners job readiness.
• Share accurate learner profiles, assessment results and placement recommendations.
• Follow up with placed learners and support their workplace retention.
• Provide feedback on training content and participate in trainer-development programs.
• Ensure compliance with NIIT Foundations training standards, safeguarding requirements and organizational policies.

Connaissances

Facilitation skills

Presentation skills

Classroom management

Verbal communication

Written communication

Interpersonal skills

Mentoring

Counseling

Team collaboration

Formation

Graduate in Business Administration, Commerce, Marketing or a related discipline

Training of Trainers certification desirable

Outils

MS Office

Online learning platforms

Digital reporting tools

Description du poste

Job Title

Trainer- BPO

Job Type

Full time

Location

Jaipur, Rajasthan, India

Responsibilities

• Deliver BPO training in accordance with the approved curriculum and session plans.
• Develop learners communication, workplace etiquette, digital literacy and employability skills.
• Use role plays, case studies, demonstrations, group activities and practical exercises to make sessions engaging and job-relevant.
• Monitor learner attendance, punctuality, participation and performance.
• Counsel and motivate learners to improve retention and course completion.
• Identify learning gaps and prepare appropriate remedial interventions.
• Promote professional behavior, discipline and readiness for the workplace.

Assessment and Documentation

• Conduct diagnostic, formative and final assessments as prescribed.
• Evaluate practical assignments, role plays and learner projects.
• Maintain accurate attendance, assessment, session-delivery and learner-progress records.
• Prepare and submit reports within defined timelines.
• Maintain supporting evidence and documentation required for program reviews and audits.

Placement Support

• Prepare learners for interviews, group discussions and workplace interactions.
• Conduct mock interviews and provide individual feedback.
• Coordinate with the placement team to assess learners job readiness.
• Share accurate learner profiles, assessment results and placement recommendations.
• Follow up with placed learners and support their workplace retention.

Curriculum and Quality

• Provide feedback on the relevance and effectiveness of training content.
• Participate in trainer-development programs, reviews and standardization exercises.
• Ensure compliance with NIIT Foundations training standards, safeguarding requirements and organizational policies.
• Maintain training equipment, learning resources and classroom infrastructure responsibly.

Requirements

• Graduate in Business Administration, Commerce, Marketing or a related discipline.
• Relevant certification or Training of Trainers certification is desirable.
• Candidates with strong BPO experience and an appropriate diploma may also be considered.
• Strong facilitation, presentation and classroom-management skills.
• Ability to conduct practical demonstrations and activity-based training.
• Effective verbal and written communication skills in English and Hindi; knowledge of the local language is desirable.
• Basic proficiency in Microsoft Office, online learning platforms and digital reporting tools.
• Ability to assess learners objectively and maintain accurate documentation.
• Strong mentoring, counseling and interpersonal skills.
• Ability to work collaboratively with training, mobilization, placement and project teams.