Trainer BPO, BFSI and Retail

NIIT Foundation; Delhi; On-site; INR 250,000 - 350,000; Full time

Job summary

NIIT Foundation is seeking a Trainer - IT to deliver training in BFSI, BPO, and Retail domains, along with soft skills sessions. The role requires on-ground presence, student mobilisation, engagement, and placement activities to ensure enrolment and successful outcomes.

The candidate should have 1–3 years of training/teaching experience, ability to travel, and a background in commerce or related field. Preference for exposure to CSR/government-funded projects.

Qualifications

• Any Bachelor’s degree / preferable commerce (B.Com) or related field.
• 1–3 years of experience in training, teaching, or skill development programs.
• Experience in student mobilisation and community outreach preferred.
• Exposure to government or CSR-funded projects is an added advantage.

Responsibilities

• Deliver structured training sessions aligned with curriculum (BFSI/BPO/Retail).
• Monitor attendance, assess performance, and support student development.
• Maintain training records, attendance, and progress reports; collaborate with internal teams.
• Manage district-level activities, stakeholder engagement, and MIS reporting.

Skills

BFSI Knowledge

BPO Knowledge

Retail Knowledge

Communication Skills

MS Office

Documentation & Reporting

Willingness to travel

Education

Bachelor's degree

Commerce background preferred

Tools

MS Office

Digital Tools

Job description

NIIT Foundation (NF) is a not-for-profit education society ( NGO ) set up by the promoters of NIIT in 2004. Its mission is to positively impact the underprivileged of the country through educational initiatives and skill development programs . NIIT Foundation, an Education NGO has a mandate to reach the unreached, uncared and unattended to ensure inclusive development of India.

To shape the mandate, NIIT Foundation has begun a number of programs like donate for child education, skill development, Financial literacy and all, that positively impact the underserved of the country through various educational interventions. The intent of NF is to better understand the education and employability issues at the grassroots level. The organisation builds corporate and ngo partnerships for sustainable development.

Job Description

Position Title

Trainer - IT

Reporting To

Center Head

Role Overview

The Trainer will be responsible for delivering training in BFSI, BPO, and Retail domains along with soft skills sessions, while actively supporting student mobilisation, engagement, and placement activities. The role requires strong on-ground presence, industry linkage, and a target-oriented approach to ensure successful enrolment and placement outcomes.

Qualification & Experience

• Any Bachelor’s degree / preferable commerce (B.Com) or related field
• 1–3 years of experience in training, teaching, or skill development programs
• Experience in student mobilisation and community outreach preferred
• Exposure to government or CSR-funded projects is an added advantage

Key Skills Required

• Strong domain knowledge in BFSI, BPO, or Retail
• Excellent communication, presentation, and interpersonal skills
• Ability to deliver technical and soft skills training (communication, interview readiness)
• Basic computer proficiency (MS Office, digital tools)
• Strong coordination, documentation, and reporting skills
• Good organizational and time management abilities
• Willingness to travel and relocate as required

Key Responsibilities

Training Delivery

• Deliver structured training sessions aligned with curriculum (BFSI/BPO/Retail)
• Facilitate interactive and engaging learning experiences

Student Engagement & Retention

• Monitor attendance, assess performance, and support student development
• Ensure course completion through continuous mentoring and follow-ups
• Conduct field visits, awareness drives, and community outreach activities
• Support student enrolment and participation

Program Coordination & Reporting

• Maintain training records, attendance, and progress reports
• Collaborate with internal teams for smooth program execution

Field Coordination & Reporting

• Manage district-level activities, stakeholder engagement, and MIS reporting

Additional Responsibilities

• Support program operations, events, and continuous improvement initiatives