Trainer- BPO (College Module)

NIIT Foundation (NF); Lucknow; On-site; INR 350,000 - 550,000; Full time

Job summary

NIIT Foundation (NF) invites applications for Trainer- BPO (College Module) in Unnao, Uttar Pradesh. The role involves delivering BPO training per curriculum, developing learners' communication, digital literacy and employability skills, and using interactive methods to keep sessions job-relevant.

You will monitor attendance, provide counseling, prepare assessments and reports, support placement activities, and ensure adherence to training standards.

Qualifications

• Graduate in Business Administration, Commerce, Marketing or related discipline.
• Certification or Training of Trainers certification desirable.
• BPO training or call center experience preferred.
• Strong facilitation and classroom management required.
• Proficiency in English and Hindi; local language desirable.
• Proficiency in MS Office and digital reporting tools.

Responsibilities

• Deliver BPO training per curriculum and session plans.
• Develop learners communication, workplace etiquette, digital literacy and employability skills.
• Use interactive methods to ensure sessions are engaging and job-relevant.
• Monitor learner attendance, punctuality, participation and performance.
• Counsel and motivate learners to improve retention and course completion.
• Identify learning gaps and prepare remedial interventions.
• Promote professional behavior and readiness for the workplace.
• Prepare assessments and maintain attendance and progress records.
• Coordinate with placement team to assess job readiness and support placement.

Skills

Facilitation

Presentation

Classroom management

Counseling

Communication

Interpersonal skills

English

Hindi

Education

Bachelor's/Master's in Business Admin/Commerce/Marketing

Training of Trainers certification desirable

Tools

MS Office

Online platforms

Job description

Job Summary

Trainer- BPO (College Module)

Job Type

• Full time

Location

• Unnao, Uttar Pradesh, India

Responsibilities

• Deliver BPO training in accordance with the approved curriculum and session plans.
• Develop learners communication, workplace etiquette, digital literacy and employability skills.
• Use role plays, case studies, demonstrations, group activities and practical exercises to make sessions engaging and job-relevant.
• Monitor learner attendance, punctuality, participation and performance.
• Counsel and motivate learners to improve retention and course completion.
• Identify learning gaps and prepare appropriate remedial interventions.
• Promote professional behavior, discipline and readiness for the workplace.

Assessment and Documentation

• Conduct diagnostic, formative and final assessments as prescribed.
• Evaluate practical assignments, role plays and learner projects.
• Maintain accurate attendance, assessment, session-delivery and learner-progress records.
• Prepare and submit reports within defined timelines.
• Maintain supporting evidence and documentation required for program reviews and audits.

Placement Support

• Prepare learners for interviews, group discussions and workplace interactions.
• Conduct mock interviews and provide individual feedback.
• Coordinate with the placement team to assess learners job readiness.
• Share accurate learner profiles, assessment results and placement recommendations.
• Follow up with placed learners and support their workplace retention.

Curriculum and Quality

• Provide feedback on the relevance and effectiveness of training content.
• Participate in trainer-development programs, reviews and standardization exercises.
• Ensure compliance with NIIT Foundations training standards, safeguarding requirements and organizational policies.
• Maintain training equipment, learning resources and classroom infrastructure responsibly.

Requirements

• Graduate in Business Administration, Commerce, Marketing or a related discipline.
• Relevant certification or Training of Trainers certification is desirable.
• Candidates with strong BPO experience and an appropriate diploma may also be considered.
• Strong facilitation, presentation and classroom-management skills.
• Ability to conduct practical demonstrations and activity-based training.
• Effective verbal and written communication skills in English and Hindi; knowledge of the local language is desirable.
• Basic proficiency in Microsoft Office, online learning platforms and digital reporting tools.
• Ability to assess learners objectively and maintain accurate documentation.
• Strong mentoring, counseling and interpersonal skills.
• Ability to work collaboratively with training, mobilization, placement and project teams.

Qualifications

• Work Experience: 3-5 years