Trainee - Sales Administrator

Michelin North America; Pune District; On-site; INR 201,000 - 335,000; Full time

Job summary

Michelin North America is seeking a Trainee to join the Sales Administration team in Pune. The role supports the Sales and Commercial groups with day-to-day operations, including pricing administration, customer master data, credit note processing, and handling customer requests.

The ideal candidate is detail-oriented, has strong Excel skills, and is eager to learn about Sales Operations and Commercial Administration.

Qualifications

• Bachelor's or Master's degree in Commerce, Business Administration, Finance, or a related discipline.
• Experience: Freshers.
• Proficiency in MS Excel.
• Basic understanding of Sales and Commercial concepts.
• Strong analytical and problem-solving abilities.
• Good communication skills, particularly in English.
• Strong customer and stakeholder orientation.
• Excellent attention to detail and an organized approach to work.
• Willingness to learn and adapt to new systems, processes, and business requirements.

Responsibilities

• Set up and maintain prices, discounts, rebates, promotions, and commercial terms in business systems.
• Verify the accuracy and consistency of collected data before completing system transactions.
• Support pricing updates and commercial condition maintenance activities.
• Identify data discrepancies and support corrective actions.
• Perform regular data cleansing and master-data validation checks.
• Review customer requests and supporting documentation for credit note processing.
• Process credit notes and claims in accordance with approved commercial terms and conditions.
• Verify pricing, discounts, rebates, claims, and promotional agreements before processing.
• Follow established SOPs and internal controls while executing system transactions.
• Capture and manage customer requests, claims, and inquiries related to pricing and commercial conditions.
• Provide first-level issue resolution and elevate complex cases when required.
• Coordinate with customers and internal stakeholders to ensure timely resolution and closure of requests.
• Maintain accurate records of customer requests and transactions.
• Maintain customer-specific pricing, discounts, payment terms, and other master-data records.
• Perform data validation checks to ensure completeness and accuracy.
• Support customer master-data creation, modifications, and updates in accordance with defined procedures.
• Perform basic data analysis using MS Excel and reporting tools.
• Identify unusual transactions, data discrepancies, and trends for review by senior team members.
• Support Business Analysts and Sales Operations teams with data collection and reporting requirements.
• Assist in preparing operational reports and tracking KPIs.
• Ensure proper documentation and traceability of transactions.
• Adhere to legal, fiscal, and internal control requirements while performing daily operations.
• Assist with audit requirements and preparation of supporting documentation.
• Identify opportunities to improve operational efficiency, compliance, and customer satisfaction.
• Support continuous improvement initiatives and process standardization activities.

Skills

MS Excel

Sales concepts

English communication

Analytical thinking

Attention to detail

Problem solving

Customer orientation

Willingness to learn

Stakeholder management

Education

Bachelor's or Master's degree in Commerce/Business/Finance

Tools

ERP systems

Job description

Trainee - Sales Administrator

Job Mission

We are looking for a detail-oriented and organized individual to join our Sales Administration team as a Trainee. The role involves supporting Sales and Commercial teams with day-to-day operational activities while ensuring accurate pricing administration, customer master-data maintenance, credit note processing, and customer request management. The ideal candidate should possess strong analytical, financial, and customer service skills, along with a keen interest in Sales Operations and Commercial Administration.

Key Responsibilities

1. Commercial Terms & Conditions (CTC) & Price Management
   Set up and maintain prices, discounts, rebates, promotions, and commercial terms in business systems.
   Verify the accuracy and consistency of collected data before completing system transactions.
   Support pricing updates and commercial condition maintenance activities.
   Identify data discrepancies and support corrective actions.
   Perform regular data cleansing and master-data validation checks.
2. Credit Note & Transaction Processing
   Review customer requests and supporting documentation for credit note processing.
   Process credit notes and claims in accordance with approved commercial terms and conditions.
   Verify pricing, discounts, rebates, claims, and promotional agreements before processing.
   Follow established Standard Operating Procedures (SOPs) and internal controls while executing system transactions.
3. Customer Request Management
   Capture and manage customer requests, claims, and inquiries related to pricing and commercial conditions.
   Provide first-level issue resolution and elevate complex cases when required.
   Coordinate with customers and internal stakeholders to ensure timely resolution and closure of requests.
   Maintain accurate records of customer requests and transactions.
4. Customer Master Data Management
   Maintain customer-specific pricing, discounts, payment terms, and other master-data records.
   Perform data validation checks to ensure completeness and accuracy.
   Support customer master-data creation, modifications, and updates in accordance with defined procedures.
5. Reporting & Analysis
   Perform basic data analysis using MS Excel and reporting tools.
   Identify unusual transactions, data discrepancies, and trends for review by senior team members.
   Support Business Analysts and Sales Operations teams with data collection and reporting requirements.
   Assist in preparing operational reports and tracking key performance indicators (KPIs).
6. Compliance & Operational Excellence
   Ensure proper documentation and traceability of transactions.
   Adhere to legal, fiscal, and internal control requirements while performing daily operations.
   Assist with audit requirements and preparation of supporting documentation.
   Identify opportunities to improve operational efficiency, compliance, and customer satisfaction.
   Support continuous improvement initiatives and process standardization activities.

Qualifications & Skills

• Bachelor's or Master's degree in Commerce, Business Administration, Finance, or a related discipline.
• Experience: Freshers.
• Proficiency in MS Excel.
• Basic understanding of Sales and Commercial concepts.
• Strong analytical and problem-solving abilities.
• Good communication skills, particularly in English.
• Strong customer and stakeholder orientation.
• Excellent attention to detail and an organized approach to work.
• Willingness to learn and adapt to new systems, processes, and business requirements.

Good to Have

• Familiarity with ERP systems.
• Basic understanding of Sales Coordination and Operations.