Trainee - Sales Administrator

Groupe Michelin; Pune District; On-site; INR 250,000 - 420,000; Full time

Job summary

Michelin is seeking a detail-oriented Trainee for its Sales Administration team in Pune. The role supports Sales and Commercial teams with pricing, customer master data, credit notes, and customer requests, while under structured training across key areas.

You will develop skills in data validation, data cleansing, and basic reporting using Excel, with exposure to ERP systems. Fresh graduates are encouraged to apply for a hands-on start in a global tire leader.

Qualifications

• Bachelor's or Master's degree in Commerce, Business Administration, Finance, or a related discipline.
• Experience: Freshers.
• Proficiency in MS Excel.
• Basic understanding of Sales and Commercial concepts.
• Strong analytical and problem-solving abilities.
• Good communication skills, particularly in English.
• Strong customer and stakeholder orientation.
• Excellent attention to detail and an organized approach to work.
• Willingness to learn and adapt to new systems, processes, and business requirements.
• Familiarity with ERP systems is a plus.
• Basic understanding of Sales Coordination and Operations.

Responsibilities

• 1. Commercial Terms & Conditions (CTC) & Price Management: Set up and maintain prices, discounts, rebates, promotions, and commercial terms in business systems. Verify data before transactions. Support pricing updates and data integrity.
• 2. Credit Note & Transaction Processing: Review customer requests, process credit notes and claims per terms; verify pricing and promotions.
• 3. Customer Request Management: Capture/manage customer requests, provide first-level resolution, escalate complex cases.
• 4. Customer Master Data Management: Maintain pricing, discounts, payment terms, and other master data; perform validation checks.
• 5. Reporting & Analysis: Basic data analysis in Excel; identify anomalies and support KPI reporting.
• 6. Compliance & Operational Excellence: Document transactions, adhere to controls, support audits, drive process improvements.

Skills

Analytical skills

Problem solving

Communication in English

Customer focus

Detail oriented

Willingness to learn

Education

Bachelor's or Master's degree in Commerce/Business Administration/Finance

Tools

MS Excel

Job description

Trainee - Sales Administrator - - - - - - - - - - - -

Job Mission

We are looking for a detail-oriented and organized individual to join our Sales Administration team as a Trainee. The role involves supporting Sales and Commercial teams with day-to-day operational activities while ensuring accurate pricing administration, customer master-data maintenance, credit note processing, and customer request management. The ideal candidate should possess strong analytical, financial, and customer service skills, along with a keen interest in Sales Operations and Commercial Administration. The trainee will undergo structured training across the following areas:

Key Responsibilities

• 1. Commercial Terms & Conditions (CTC) & Price Management
  Set up and maintain prices, discounts, rebates, promotions, and commercial terms in business systems.
  Verify the accuracy and consistency of collected data before completing system transactions.
  Support pricing updates and commercial condition maintenance activities.
  Identify data discrepancies and support corrective actions.
  Perform regular data cleansing and master-data validation checks.
• 2. Credit Note & Transaction Processing
  Review customer requests and supporting documentation for credit note processing.
  Process credit notes and claims in accordance with approved commercial terms and conditions.
  Verify pricing, discounts, rebates, claims, and promotional agreements before processing.
  Follow established Standard Operating Procedures (SOPs) and internal controls while executing system transactions.
• 3. Customer Request Management
  Capture and manage customer requests, claims, and inquiries related to pricing and commercial conditions.
  Provide first-level issue resolution and elevate complex cases when required.
  Coordinate with customers and internal stakeholders to ensure timely resolution and closure of requests.
  Maintain accurate records of customer requests and transactions.
• 4. Customer Master Data Management
  Maintain customer-specific pricing, discounts, payment terms, and other master-data records.
  Perform data validation checks to ensure completeness and accuracy.
  Support customer master-data creation, modifications, and updates in accordance with defined procedures.
• 5. Reporting & Analysis
  Perform basic data analysis using MS Excel and reporting tools.
  Identify unusual transactions, data discrepancies, and trends for review by senior team members.
  Support Business Analysts and Sales Operations teams with data collection and reporting requirements.
  Assist in preparing operational reports and tracking key performance indicators (KPIs).
• 6. Compliance & Operational Excellence
  Ensure proper documentation and traceability of transactions.
  Adhere to legal, fiscal, and internal control requirements while performing daily operations.
  Assist with audit requirements and preparation of supporting documentation.
  Identify opportunities to improve operational efficiency, compliance, and customer satisfaction.
  Support continuous improvement initiatives and process standardization activities.

Qualifications & Skills

• Bachelor's or Master's degree in Commerce, Business Administration, Finance, or a related discipline.
• Experience: Freshers.
• Proficiency in MS Excel.
• Basic understanding of Sales and Commercial concepts.
• Strong analytical and problem‑solving abilities.
• Good communication skills, particularly in English.
• Strong customer and stakeholder orientation.
• Excellent attention to detail and an organized approach to work.
• Willingness to learn and adapt to new systems, processes, and business requirements.
• Good to Have Familiarity with ERP systems.
• Basic understanding of Sales Coordination and Operations.

Michelin, the leading tire company, is dedicated to sustainably improving the mobility of goods and people by manufacturing and marketing tires and services for every type of vehicle, including airplanes, automobiles, bicycles/motorcycles, earthmovers, farm equipment and trucks. It also offers digital mobility support services and publishes travel guides, hotel and restaurant guides, maps and road atlases. Headquartered in Clermont-Ferrand, France, Michelin is present in more than 170 countries, has 111,200 employees and operates 67 production plants in 17 different countries. Michelin has a Technology Center in charge of research and development, with operations in Europe, North America and Asia. In short, whether you look at our mission, our products or our people, Michelin is a company that truly helps you to move forward... Visit our website to discover more about us www.michelin.com