Trainee - Sales Administrator

Michelin; Pune District; On-site; INR 112,000 - 223,000; Part time

Job summary

Michelin in India is offering an internship as Trainee – Sales Administrator. The role supports Sales and Commercial teams with day-to-day operations, pricing administration, and customer master-data management.

You will gain structured training across CT C & Price Management, Credit Notes, Customer Requests, Master Data, Reporting, and Compliance. The trainee will develop strong analytical, financial, and customer service skills with exposure to ERP systems and data processes in a dynamic

Qualifications

• Bachelor's or Master’s degree in Commerce, Business Administration, Finance, or a related discipline.
• Experience: Freshers.
• Proficiency in MS Excel.
• Basic understanding of Sales and Commercial concepts.
• Strong analytical and problem-solving abilities.
• Good communication skills, particularly in English.
• Strong customer and stakeholder orientation.
• Excellent attention to detail and an organized approach to work.
• Willingness to learn and adapt to new systems, processes, and business requirements.

Responsibilities

• 1. Commercial Terms & Price Management: Set up and maintain prices, discounts, rebates, promotions, and commercial terms in business systems; verify data accuracy; support pricing updates; identify data discrepancies; perform data cleansing and master-data validation.
• 2. Credit Note & Transaction Processing: Review requests and documents for credit notes; process credits per terms; verify pricing and promotions; follow SOPs and internal controls.
• 3. Customer Request Management: Capture and manage requests, provide first-level resolution, escalate complex cases, coordinate for timely closure.
• 4. Customer Master Data Management: Maintain customer pricing, discounts, payment terms, and master-data records; perform data validation; support data creation and updates.
• 5. Reporting & Analysis: Perform basic data analysis with Excel and reporting tools; identify anomalies and trends; support data collection and KPI tracking.
• 6. Compliance & Operational Excellence: Ensure documentation and traceability; adhere to legal and internal controls; assist audits; identify efficiency improvements.

Skills

MS Excel

English

Analytical skills

Problem solving

Customer orientation

Education

Commerce/Finance degree

Tools

ERP systems

Job description

Contract type : Intern Fix Term Trainee (Fixed Term) (Trainee)

Open positions

Trainee - Sales Administrator

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Trainee – Sales Administrator

Job Mission

We are looking for a detail-oriented and organized individual to join our Sales Administration team as a Trainee. The role involves supporting Sales and Commercial teams with day-to-day operational activities while ensuring accurate pricing administration, customer master-data maintenance, credit note processing, and customer request management. The ideal candidate should possess strong analytical, financial, and customer service skills, along with a keen interest in Sales Operations and Commercial Administration.

The trainee will undergo structured training across the following areas:

Key Responsibilities

1. Commercial Terms & Conditions (CTC) & Price Management

• Set up and maintain prices, discounts, rebates, promotions, and commercial terms in business systems.
• Verify the accuracy and consistency of collected data before completing system transactions.
• Support pricing updates and commercial condition maintenance activities.
• Identify data discrepancies and support corrective actions.
• Perform regular data cleansing and master-data validation checks.

2. Credit Note & Transaction Processing

• Review customer requests and supporting documentation for credit note processing.
• Process credit notes and claims in accordance with approved commercial terms and conditions.
• Verify pricing, discounts, rebates, claims, and promotional agreements before processing.
• Follow established Standard Operating Procedures (SOPs) and internal controls while executing system transactions.

3. Customer Request Management

• Capture and manage customer requests, claims, and inquiries related to pricing and commercial conditions.
• Provide first-level issue resolution and **escalate** complex cases when required.
• Coordinate with customers and internal stakeholders to ensure timely resolution and closure of requests.
• Maintain accurate records of customer requests and transactions.

4. Customer Master Data Management

• Maintain customer-specific pricing, discounts, payment terms, and other master-data records.
• Perform data validation checks to ensure completeness and accuracy.
• Support customer master-data creation, modifications, and updates in accordance with defined procedures.

5. Reporting & Analysis

• Perform basic data analysis using MS Excel and reporting tools.
• Identify unusual transactions, data discrepancies, and trends for review by senior team members.
• Support Business Analysts and Sales Operations teams with data collection and reporting requirements.
• Assist in preparing operational reports and tracking key performance indicators (KPIs).

6. Compliance & Operational Excellence

• Ensure proper documentation and traceability of transactions.
• Adhere to legal, fiscal, and internal control requirements while performing daily operations.
• Assist with audit requirements and preparation of supporting documentation.
• Identify opportunities to improve operational efficiency, compliance, and customer satisfaction.
• Support continuous improvement initiatives and process standardization activities.

Qualifications & Skills

• Bachelor's or Master's degree in Commerce, Business Administration, Finance, or a related discipline.
• Experience: Freshers.
• Proficiency in MS Excel.
• Basic understanding of Sales and Commercial concepts.
• Strong analytical and problem-solving abilities.
• Good communication skills, particularly in English.
• Strong customer and stakeholder orientation.
• Excellent attention to detail and an organized approach to work.
• Willingness to learn and adapt to new systems, processes, and business requirements.

Good to Have

• Familiarity with ERP systems.
• Basic understanding of Sales Coordination and Operations.