Trainee – Product Support

codingcircle; Bengaluru; Presencial; INR 300.000 - 600.000; Jornada completa

Descripción de la vacante

A leading technology company in Bengaluru is hiring for a Trainee Product Support role. The position involves responding to customer inquiries, tracking issues, and ensuring proper communication across teams. Candidates must have a Bachelor’s degree in a technology field, excellent verbal communication skills, and be willing to work night shifts. The role is key in enhancing customer experience and may require knowledge of SQL as an advantage. This full-time position offers growth opportunities in a collaborative environment.

Formación

• Bachelor’s degree in a technology discipline or related field.
• Willing to work in night shifts.
• Knowledge of SQL is an added advantage.
• Excellent verbal and communication skills.

Responsabilidades

• Respond to customer calls and follow up on issues.
• Track customer calls and ensure continued progress on issues.
• Execute customer edits in the CRM and modify permissions.
• Deliver customer notifications and marketing information.
• Other duties as assigned.

Conocimientos

Excellent Verbal and Communication skills

Knowledge of SQL

Educación

Bachelor’s degree in a technology discipline or related field

Descripción del empleo

Verint Bangalore Full-time Fresher Not Disclosed Posted 5 days ago

Company :- Verint
Job Identification :- 3850
Posting Date :- 04/13/2026, 11:15 PM
Locations :-IN-India-Bangalore
Job Schedule :- Full time

Responsibilities

Principal Duties and Essential Responsibilities:

• Respond to customer calls to report or follow up on, or accelerate issues. Demonstrate an urgent interest to satisfy their concerns and ensure proper ownership of issues and escalations.
• Track customer calls and communicate with escalated tiers to ensure continued progress on issues.
• Execute customer edits in the CRM, activate and modify customer permissions to external tools, and ensure the customer’s support entitlement status.
• Deliver customer base notifications, marketing information, or product information as required.
• Other duties and responsibilities as assigned.

Qualifications

• Bachelor’s degree in a technology discipline or related field
• Willing to work in night shifts
• Knowledge of SQL will be added advantage
• Excellent Verbal and Communication skills

Job Description

At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com.

Overview of Job Function:

Trainee Product Support role analyzes and evaluates technical problems and/or functionality questions within the software based on the application, data source or integration with external applications. The role determines the best course of action to resolve the problem or inquiry.

More Information

Verint Systems Inc. is an equal opportunity employer and is committed to maintaining a workplace free from discrimination, retaliation, and sexual and any other form of harassment. Verint has a zero-tolerance policy against any form of discrimination, retaliation, or harassment including sexual harassment or any other form of harassment based on race, color, religion, sex, age, national origin, genetic information, disability, veteran status, and any other classification or characteristic protected by applicable federal, state or local laws. Verint operates in accordance with all anti-discrimination laws and affords equal opportunities to employees and applicants without regard to any characteristic or protected class in our hiring, promotion and termination practices.