Customer Service Executive, Operations

Startek; Bengaluru; On-site; INR 350,000 - 520,000; Full time

Job summary

Startek in Bengaluru seeks a Senior Executive Customer Service / Technical Support to engage customers via calls, emails, or chats. The role provides frontline support, resolves routine problems, and ensures adherence to KPIs while maintaining empathy and professionalism.

Ideal candidates are graduates with strong communication skills in English, Hindi, and Kannada, capable of multi-tasking in a fast-paced environment and rotating shifts.

Qualifications

• Graduate/Undergraduate in any discipline
• Courteous with strong customer service orientation
• Strong computer navigation skills and PC knowledge
• Ability to communicate in English, Hindi & Kannada (written and verbal)
• Dependable with attention to detail
• Able to multi-task and adapt quickly
• Tolerance for repetitive work in fast-paced environment
• Ability to work in a team or independently
• Demonstrate patience in customer interactions
• Willing to rotate shifts and work 6 days a week

Responsibilities

• Handle inbound and/or outbound calls, emails or chats per client requirements
• Provide customer service and technical support, resolving routine problems
• Clarify requirements and guide customers to resolution
• Greet customers professionally and maintain empathy
• Maintain knowledge of client products/services and document interactions
• Document and retrieve information in call tracking system
• Offer additional products or services as appropriate
• Respond to inquiries using published materials or escalation paths
• Support activities to improve customer satisfaction and business performance

Skills

Customer service

Communication

Problem solving

Multi-tasking

Attention to detail

Teamwork

Education

Graduate/Undergraduate in any discipline

Job description

The Senior Executive Customer Service / Technical Support position interfaces with customers via inbound and / or outbound calls, Emails / Chats or through the Internet depending upon client requirements. This position provides customer service support / Technical Support and resolution of routine problems regarding client's product or services.

• Experience – Fresher or any experience
• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Maintain basic knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and/or services
• Track, document and retrieve information in call tracking database
• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Expected Candidate Profile

• Graduate / Undergraduate in any discipline (may vary basis the job requirement)
• Courteous with strong customer service orientation
• Strong computer navigation skills and PC Knowledge
• Ability to effectively communicate in English, Hindi & Kannada, both written and verbally
• Dependable with strong attention to detail
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Tolerance for repetitive work in a fast-paced, high production work environment
• Ability to work as a team member, as well as independently
• Demonstrate patience in all customer contact simulations, including maintaining a pleasant and professional tone and manner
• Ability to rotate shifts, as needed
• Willing to work 6 days in a week
• Based on location and/or program, additional experience/skills may be required
• Confirm customer understanding of the solution and provide additional customer education as needed
• Demonstrate strong probing and problem-solving skills
• Should be able to handle complex queries from customer and resolve the same independently

Interview Details

Walk in for an interview any day from Monday to Saturday, between 10 AM and 5 PM, and walk out with your Selection Letter! No prior appointment is needed—just step in and grab the opportunity!

Office Address

41, St Johns Rd, Rukmani Colony, Shivaji Nagar, Bengaluru, Karnataka 560042

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Startek is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.