RRN00016301 – Application Tech...

codingcircle; Gurugram District; On-site; INR 300,000 - 500,000; Full time

Job summary

Accenture in Gurugram is looking for a fresher as an Application Tech Support Practitioner to support service desk operations. As part of the team, you will ensure systems meet defined SLAs and actively participate in incident management.

The candidate should have a Bachelor’s Degree and beginner proficiency in Service Desk Management. This entry-level position offers the opportunity to develop expertise in a fast-paced environment with a focus on communication and customer service.

Qualifications

• Beginner proficiency in Service Desk Management.
• Minimum of 0 years of experience in relevant skills.

Responsibilities

• Support service desk operations and ensure systems meet SLAs.
• Collaborate to build knowledge and contribute to problem solving.
• Drive incident and outage resolution with clear communication.

Skills

Service Desk Management

Problem Solving

Communication

Customer Service

Incident Management

Process Improvement

Education

Bachelor’s Degree in relevant field

Job description

RRN00016301 – Application Tech Support Practitioner

Accenture Gurugram Full-time Fresher Not Disclosed Posted 2 days ago

Company : Accenture
Job Type : Software/Application/Cloud Tech Support Associate
Job Type : Full time
Experience : 0-2 years
Job No : 14376800
Location : Gurugram

Job Description

The role involves supporting service desk operations, ensuring systems meet SLAs and handling incidents.

• Collaborate with the group to build knowledge and contribute to problem solving discussions.
• Develop expertise in Service Desk Management.
• Ensure production systems are available and operate according to defined Service Level Agreements.
• Drive incident and outage resolution, maintaining clear communication throughout the process.
• Facilitate restoration of service to production environment efficiently and effectively.
• Establish disaster recovery procedures to safeguard critical operations.
• Maintain data retention practices in alignment with organizational standards.

Qualifications

• Beginner proficiency in Service Desk Management.
• Minimum of 0 of experience in relevant related skills.
• Bachelor’s Degree in relevant field of studies.

Bonus Points

• Beginner proficiency in problem solving.
• Intermediate proficiency in communication.
• Advanced proficiency in customer service.
• Intermediate proficiency in incident management.
• Beginner proficiency in process improvement.

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.