Support Consultant

Veradigm®; Maharashtra; On-site; INR 350,000 - 550,000; Full time

Benefits offered by this job

Quarterly recharge days

Hybrid work environment

Cheer awards (peer-based)

Tuition reimbursement program

Job summary

Veradigm is seeking a Support Consultant (2-4 years) in Pune, India, with a 24x7 rotational shift. The role focuses on troubleshooting complex product problems, documenting issues, and collaborating with product management across time zones.

A hybrid work environment is offered with quarterly recharge days and tuition reimbursement to support professional development. The candidate will interact with customers via calls, email, and chat, ensuring SLA adherence while expanding product knowledge

Qualifications

• Excellent verbal and written communication skills.
• Troubleshooting experience.
• Good analytical and problem‑solving skills.
• Strong team player, able to collaborate across time zones and share knowledge.

Responsibilities

• Interact with customers via live calls, email, and chat to troubleshoot and resolve complex product problems.
• Diagnose and resolve complex customer issues over the telephone/internet in areas of system configuration, product functionality, and bugs/enhancements.
• Track and document inbound support requests and ensure proper notation of customer problems or issues.
• Document problems and solutions to train lower-level support on how to address customer or product problems.
• Communicate with product management to improve current design or identify possible design issues.
• Stay abreast of current technology, design changes, and new products offered.
• Provide day‑to‑day support via internal support ticket system and fulfill requirements based on SLA and ticket priority.

Skills

Verbal communication

Written communication

Troubleshooting

Analytical thinking

Team collaboration

Job description

Support Consultant (2-4 years)

Location: Pune, India. Working arrangement: 24x7 rotational shift.

Job Responsibilities

• Interact with customers via live calls, email, and chat to troubleshoot and resolve complex product problems.
• Diagnose and resolve complex customer issues over the telephone/internet in areas of system configuration, product functionality, and bugs/enhancements.
• Track and document inbound support requests and ensure proper notation of customer problems or issues.
• Document problems and solutions to train lower-level support on how to address customer or product problems.
• Communicate with product management to improve current design or identify possible design issues.
• Stay abreast of current technology, design changes, and new products offered.
• Provide day‑to‑day support via internal support ticket system and fulfill requirements based on SLA and ticket priority.

Required Experience

2–4 years of relevant experience.

Required Skills

• Excellent verbal and written communication skills.
• Troubleshooting experience.
• Good analytical and problem‑solving skills.
• Strong team player, able to collaborate well with others in multiple time zones and share knowledge.
• Excellent organizational, interpersonal, and time‑management skills with ability to multi‑task and prioritize work.

Preference

• Healthcare knowledge and experience.
• International helpdesk or call‑center experience.

Benefits

• Quarterly company‑wide recharge days.
• Flexible work environment (hybrid).
• Peer‑based incentive “Cheer” awards.
• Tuition reimbursement program.

Equal Opportunity Employment

Veradigm is proud to be an equal‑opportunity workplace dedicated to hiring a diverse and inclusive workforce. No job applicant or employee shall receive less favorable treatment or be disadvantaged because of gender, marital or family status, color, race, ethnic origin, religion, disability, age, or any other basis prohibited by applicable law.