Trainee Executive Hospitality (Female Candidates Only)

Evolve Back Resorts; Kolkata District; On-site; INR 279,000 - 502,200; Full time

Job summary

Evolve Back Resorts in Kolkata District is looking for a dedicated Resort Professional to enhance guest experiences through exceptional service. The ideal candidate will provide personalized attention, ensuring guests receive the utmost care from arrival to departure.

Responsibilities include guest orientation, maintaining documentation according to SOPs, and showcasing in-depth knowledge of Resort operations. This role is crucial in delivering an unmatched level of service that sets the Resort apart.

Qualifications

• Exceptional communication skills to assist guests and staff effectively.
• Attention to detail and ability to anticipate guest needs.

Responsibilities

• Deliver personalized service to exceed guest expectations.
• Maintain documents as per SOPs in daily operations.
• Provide orientation and product knowledge about the resort.

Job description

Job Role

To provide prompt, effective communication support for customers and Resort staff by operating systems of Evolve Back Resorts.

Job Description

• Guest Orientation. To deliver a level of personalized service that exceeds not only the expectation of the guest but will add a point of difference from the service provided anywhere else within the resort.
• Personalized Service. EH provides a very personal, detailed, seamless service to guests.
• EH will take gentle care of all their guests from arrival until departure without imposing themselves on the guest.
• The attention to detail required and the ability to anticipate the needs of guests needs demand that the EH is a consummate resort professional with impeccable standards.
• Process Adherence. Ensures all initiatives and processes are within the company’s Responsible tourism framework.
• Documentation. Maintain & manage the documents as per SOPs. Engaging in day-to-day operation of the whole facility.
• Product Knowledge. Should have thorough knowledge of Resort & Operations.