Guest Experience Associate ( Hospitality Background Freshers Only)

Della Resorts and Adventure; Pune District; On-site; INR 250,000 - 360,000; Full time

Job summary

Della Resorts and Adventure is seeking a Guest Experience Associate to welcome guests and ensure an exceptional stay. You will handle queries, coordinate with departments, and follow up for feedback to continually enhance service standards.

Applicants should have 1-2 years in hospitality or guest relations, graduate in Hotel Management or related field, and possess excellent English communication with a pleasant disposition and strong problem-solving skills. Shifts may apply.

Qualifications

• Excellent communication and interpersonal skills.
• Prior experience in hospitality or guest relations preferred.
• Pleasant personality and strong problem-solving skills.
• Ability to work in shifts and handle guest concerns efficiently.

Responsibilities

• Welcome and assist guests throughout their stay.
• Handle guest queries, requests, and complaints professionally.
• Ensure personalized service and an exceptional guest experience.
• Coordinate with different departments to fulfill guest requirements.
• Follow up with guests and collect feedback to improve services.
• Maintain high standards of grooming, communication, and hospitality.
• Resolve guest concerns promptly and efficiently.
• Ensure smooth and memorable guest interactions at all touchpoints.

Skills

Communication skills

Interpersonal skills

Customer service mindset

Shift flexibility

Education

Hospitality degree/Hotel Management

Job description

Job Description

Guest Experience Associate

• Welcome and assist guests throughout their stay.
• Handle guest queries, requests, and complaints professionally.
• Ensure personalized service and an exceptional guest experience.
• Coordinate with different departments to fulfill guest requirements.
• Follow up with guests and collect feedback to improve services.
• Maintain high standards of grooming, communication, and hospitality.
• Resolve guest concerns promptly and efficiently.
• Ensure smooth and memorable guest interactions at all touchpoints.

Requirements

Job Expectations:

• Excellent communication and interpersonal skills.
• Prior experience in hospitality or guest relations preferred.
• Pleasant personality and strong problem-solving skills.
• Ability to work in shifts and handle guest concerns efficiently.

Minimum Qualification

Graduate in Hotel Management/Hospitality or relevant field, with excellent English communication and guest-handling skills.

Minimum Job Experience

1-2 years

Reporting To

Manager Operations

Travel

N/A