Traffic Officer

Shyamoli Paribahan Private Limited; West Bengal; On-site; INR 300,000 - 520,000; Full time

Job summary

Shyamoli Paribahan Private Limited invites a Control Room Executive to monitor our bus fleet in real time from a central command center, ensuring on-time operations and passenger safety. You will be the primary contact for drivers, ground staff and management during trips.

The role requires quick decision making under pressure, proficiency with GPS fleet software, and clear communication in Bengali, Hindi and basic English. Rotational night shifts are part of the schedule.

Qualifications

• Bachelor's degree in any stream, logistics or transport management preferred.
• 1–3 years in a control room, call center or logistics operations.
• Proficiency in GPS/Fleet Management Software.
• Ability to stay calm and make quick decisions under pressure.
• Fluent Bengali, Hindi, and basic English for driver communication.

Responsibilities

• Monitor live bus movements to ensure routes and schedules are followed.
• Coordinate with drivers for real-time updates and safety compliance.
• Lead emergency response and arrange replacements during incidents.
• Maintain digital logs and daily shift reports of OTP and fuel.

Skills

GPS/Fleet Management Software

Calm under pressure

Verbal communication

Bengali

Hindi

Basic English

Education

Bachelor's degree in any stream (Logistics or Transport Management preferred)

Tools

Excel

Email

Job description

Control Room Executive will be responsible for real-time monitoring of our bus fleet, ensuring vehicles run on schedule, and acting as the primary point of contact for drivers, ground staff, and management during trips. This role requires a calm professional who can handle emergencies, coordinate logistics, and ensure passenger safety from a central command center.

Key Responsibilities:

1.Real-Time Fleet Monitoring

• Monitor the live movement of buses using GPS tracking systems to ensure adherence to assigned routes and schedules.
• Identify delays, unauthorized stops, or route deviations and immediately contact drivers to rectify the issue.
• Update the estimated time of arrival for various stations and communicate significant delays to the relevant ground stations.

2. Driver Communication & Coordination

• Serve as the main communication link for bus captains/drivers while they are on the road.
• Provide drivers with real-time updates regarding traffic conditions, road diversions, or weather warnings.
• Ensure drivers are adhering to speed limits and safety protocols; issue warnings for harsh driving behaviors (speeding, harsh braking) detected by the system.

3. Incident & Emergency Management

• Coordinate immediate mechanical support or arranging a replacement vehicle in case of a breakdown to minimize passenger inconvenience.
• Act as the first point of contact for accident reporting; mobilize emergency services (police/ambulance) and inform senior management immediately.
• Assist drivers in resolving on-board passenger issues (e.g., medical emergencies, disputes) by providing guidance or directing the bus to the nearest support point.

4. Operational Reporting

• Maintain a digital log of all trip activities, incidents, and driver operational hours.
• Prepare daily shift reports highlighting on-time performance (OTP), vehicle issues, and driver attendance.
• Verify trip sheets and fuel consumption logs against the tracking data.

Requirements & Qualifications

• Bachelor’s degree in any stream (Logistics or Transport Management preferred).
• 1–3 years of experience in a control room, call center, or logistics operations role. (Experience in the Bus/Transport industry is a strong plus).
• Proficiency in using GPS/Fleet Management Software.
• Basic knowledge of Excel (for reporting) and Email communication.
• Ability to stay calm and make quick decisions under pressure.
• Clear verbal communication skills (Bengali, Hindi, and Basic English) to speak effectively with drivers and staff.
• Willingness to work in rotational shifts (including night shifts), as transport operations are 24/7.