Control Room Executive

Techgen Cyber Solution Pvt. Ltd.; India; On-site; INR 167,000 - 279,000; Full time

Benefits offered by this job

PF

Mediclaim

Night shift

Job summary

Techgen Cyber Solution Pvt. Ltd. in India seeks a Senior Control Room Operator to oversee real-time transportation operations, monitor GPS/AVL data, and ensure on-time performance and safety across the fleet.

The role requires proactive problem-solving, crisis leadership, and coordination with cross-functional teams to maintain service levels. You will manage dispatch, analyze live movements, document incidents, and implement corrective actions.

Qualifications

• Diploma or bachelor’s degree in logistics, transportation, IT, or a related field preferred.
• Minimum 2–4 years in a transport control room, fleet operations, or dispatch environment.
• Strong proficiency with GPS tracking, AVL systems, route optimization tools, and transport management software.

Responsibilities

• Monitor and analyze live vehicle tracking data to ensure on-time performance and route adherence.
• Oversee traffic flow, vehicle dispatch, trip schedules, and service levels in real-time.
• Identify operational issues and implement corrective actions swiftly.
• Execute control room protocols during emergencies and liaise with authorities.
• Document and escalate safety violations and incidents according to procedures.
• Maintain real-time digital logs of movements, incidents, and communications.

Skills

GPS tracking

AVL systems

route optimization

transport management software

Education

Diploma or bachelor’s degree in logistics/transportation/IT

Tools

Trapeze

Samsara

Verizon Connect

Intangle

IV-cargo

Job description

The Senior Control Room Operator plays a critical role in overseeing and managing real-time transportation operations. This position requires a high level of situational awareness, proactive problem-solving, and technological proficiency to ensure operational efficiency, safety, and compliance across the company’s fleet network. The role demands strong leadership in crisis situations, sound analytical judgment, and coordination with cross-functional teams.

Monitor and analyze live vehicle tracking data (GPS/AVL systems) to ensure on-time performance and route adherence.

Oversee traffic flow, vehicle dispatch, trip schedules, and service levels in real-time.

Identify operational issues proactively (e.g., delays, detours, driver deviations) and implement corrective actions swiftly.

Execute control room protocols during emergencies, including activating contingency plans and liaising with law enforcement or emergency responders.

Document and escal safety violations, collisions, and security incidents according to company and regulatory procedures.

Maintain real-time digital logs of vehicle movements, incidents, service deviations, and communication.

Education: Diploma or bachelor’s degree in logistics, transportation, IT, or a related field (preferred).

Experience: Minimum 2–4 years in a transport control room, fleet operations, or dispatch environment.

Technical Skills:

• Proficient in GPS tracking, AVL systems, route optimization tools, and transport management software (e.g., Trapeze, Samsara, Verizon Connect, etc. safe hello, Intangle, IV-cargo).

Upto 25 k in hand + PF+ Mediclaim

Timing - Six days working, one day week off

Also be available for night Shift