Assistant Manager – Transport

TP; Jaipur; On-site; INR 600,000 - 800,000; Full time

Benefits offered by this job

Nil

Job summary

TP in Jaipur, Rajasthan is seeking an experienced Transport Operations Manager to oversee day-to-day employee transportation for multiple shifts and 24x7 BPO operations. You will plan cab routes, rosters, pickup/drop schedules, and allocate vehicles, while coordinating with vendors, drivers, and security teams to ensure on-time service.

The role requires expertise in GPS cab tracking, routing, MIS reporting, and strong vendor management, with the ability to handle emergencies and manage a team

Qualifications

• 4–5 years of experience in employee transportation/transport operations, preferably in BPOs.
• Experience handling 24×7 operations and large employee transport volumes.
• Experience with transport management systems, GPS/cab tracking, routing, and MIS.
• Strong vendor-management, problem-solving, communication, and negotiation skills.
• Comfortable working in rotational shifts and handling emergencies.

Responsibilities

• Manage day-to-day employee transportation operations for multiple shifts.
• Plan and coordinate cab routes, rosters, pickup/drop schedules, and vehicle allocation.
• Coordinate with transport vendors, cab operators, drivers, and security teams.
• Monitor cab movement via GPS/tracking to ensure on-time pickups and drops.
• Handle employee transport complaints, delays, and emergencies.
• Ensure compliance with transport policies and employee safety requirements.
• Monitor SLA/KPI adherence, billing, and penalties with vendors.
• Prepare transport MIS reports daily, weekly, and monthly.
• Control transportation costs through route optimization and vehicle utilization.
• Maintain records related to vehicles, drivers, permits, insurance, and compliance documents.
• Lead and mentor transport executives/coordinators and manage team performance.
• Coordinate with HR, Workforce Management, Security, Facilities, and Operations.

Skills

Vendor management

GPS tracking

Routing optimization

Communication

Negotiation

Team leadership

Tools

GPS tracking software

MIS reporting tools

ERP/Finance systems

Job description

• Manage day-to-day employee transportation operations for multiple shifts.
• Plan and coordinate cab routes, rosters, pickup/drop schedules, and vehicle allocation.
• Manage transport operations for 24×7 BPO shifts, including night shifts.
• Coordinate with transport vendors, cab operators, drivers, and security teams.
• Monitor cab movement through GPS/tracking systems and ensure on-time pickup and drop.
• Handle employee transport complaints, delays, missed pickups, and emergency situations.
• Ensure compliance with company transport policies and employee safety requirements.
• Monitor vendor performance, SLA/KPI adherence, billing, and penalties.
• Verify transport invoices and coordinate with Finance/Procurement for payment processing.
• Prepare daily, weekly, and monthly transport MIS reports.
• Control transportation costs through effective route planning and vehicle utilization.
• Manage transport-related incidents and elevate critical issues to senior management.
• Coordinate with HR, Workforce Management, Security, Facilities, and Operations teams.
• Maintain records related to vehicles, drivers, permits, insurance, and other compliance documents.
• Lead and mentor transport executives/coordinators and manage team performance.

Typical Requirements:

• 4–5 years of experience in employee transportation/transport operations, preferably in BPO's
• Experience handling 24×7 operations and large employee transport volumes.
• Experience with transport management systems, GPS/cab tracking, routing, and MIS.
• Strong vendor-management, problem-solving, communication, and negotiation skills.
• Comfortable working in rotational shifts and handling emergencies