Track Manager - Avaya (Telecommunications)

HCLTech; Bengaluru; On-site; INR 1,500,000 - 2,800,000; Full time

Job summary

HCL Technologies Limited in Bengaluru, India, seeks a Track Manager - Avaya (Telecommunications) with 10-20+ years of voice/VoIP experience to lead and optimize telecom support tracks.

You will oversee integration of voice solutions across Retail VoIP, Toll-free services, XO VoIP, Webex Calling, and related platforms, ensuring high availability, performance, and customer satisfaction. Strong technical and analytical skills are essential.

Qualifications

• 10-20+ years of Voice/VoIP technical support experience.
• Experience in telecom support and customer service.
• Strong troubleshooting and analytical skills.

Responsibilities

• Understand how different Voice solutions are integrated.
• Knowledge of Retail VoIP, Toll-free services, XO VoIP, Webex Calling, and related VoIP products.

Job description

Career Opportunities: Track Manager - Avaya (Telecommunications) (191531)

Requisition ID191531-Posted11/10/2026

10-20+ years of Voice and/or VoIP technical support experience.

Key Responsibilities

Deep understanding on how different Voice solutions are integrated. Have good understanding on products like Retail VoIP, Enhanced domestic and International Toll-free services, XO VoIP, Webex Calling, VoIP MACD

Skill Requirements

Other Requirements

Keep up-to-date with technology changes and continually expand knowledge and skill sets