Track Manager - Avaya (Telecommunications)

HCLTech; Lucknow; Presencial; INR 3.000.000 - 5.000.000; Jornada completa

Descripción de la vacante

HCL Technologies Limited is seeking a Track Manager for Avaya in telecommunications. The candidate will bring 10-20+ years of Voice/VoIP experience and deep expertise in integrating voice solutions across enterprise platforms and networks.

The role requires strong diagnostic skills, knowledge of IP trunking, SBCs, and call flows, with responsibilities including end-to-end trouble isolation across CPE, LAN, WAN, and PSTN environments.

Formación

• 10-20+ years of Voice and/or VoIP technical support experience.
• Deep understanding of how different Voice solutions are integrated (Retail VoIP, XO VoIP, Webex Calling, VoIP MACD).
• Understanding of enterprise collaboration platforms (Cisco Webex, MS Teams, Genesys) and IP Toll Free, PSTN, VoIP cloud networks.

Responsabilidades

• End-to-end trouble isolation and repair for customers voice products across CPE, LAN, WAN, firewall, PSTN, and VoIP networks.
• Troubleshoot quality, routing, interoperability and connectivity across local, long distance, and IP networks.
• Understand and leverage network topologies, SS7 signaling, SIP/RTP messaging, and call flows.

Conocimientos

Voice/VoIP support

Voice solutions integration

IP Trunking

SBC

VoIP call flows

Wireshark

SIP/RTP

SS7

Router configurations

Network topologies

Herramientas

Wireshark

Descripción del empleo

Career Opportunities: Track Manager - Avaya (Telecommunications) (191442)

10-20+ years of Voice and/or VoIP technical support experience.

Key Responsibilities

Deep understanding on how different Voice solutions are integrated. Have good understanding on products like Retail VoIP, Enhanced domestic and International Toll-free services, XO VoIP, Webex Calling, VoIP MACD

Responsibilities & Skills

• Candidates need to have…
• 10-20+ years of Voice and/or VoIP technical support experience.
• Deep understanding on how different Voice solutions are integrated. Have good understanding on products like Retail VoIP, Enhanced domestic and International Toll-free services, XO VoIP, Webex Calling, VoIP MACD
• Understanding of how enterprise collaboration platforms (Cisco Webex, MS Teams, Genesys, Global conferencing etc), Global IP connect interact with VoIP/ IP Toll free, PSTN and VoIP PIP cloud network works and core network configurations (VPN, VRF, VLAN, and IP Centrex) understanding.
• Have good understanding and knowledge on IP Trunking , IP Integrated Access, IPTF Terminations, TDM Voice products, SBC.
• Understanding on MPLS deployments connecting to PSTN and understanding on major components like PIP & IDA SBC, BSAS/BSNS, NS/RS, Sonus DSCIP, CS2K, C20/G9, OCCAS, Sonus NBS gateway.
• Good understanding on VoIP call flows like Inbound Call path, Inbound Call path with SIP ladder, Registered User Inbound & Outbound Call Flow, IP Integrated Access (IPIA) Key – Outbound & Inbound Call flow, IP Trunking (Enterprise Trunk) inbound & Outbound Call flow, Basic IP Toll Free Call Flow, IPIVR Toll Free Call Flow, Basic Inbound local Origination..etc.
• Ability to troubleshoot complex issues.
• Strong communication skills and ability to interact with different types of customers/stakeholders
• Knowledge of 911 services, knowledge of all order entry and provisioning systems.
• Knowledge of network standard analyzers such as Wireshark and SIP ladder diagrams, SS7.
• Ability to prioritize and multi-task independently.
• Leverage expert network support to handle major enterprise outages and catch potential service threats.
• Candidate will be doing …
• Responsible for end-to-end trouble isolation and repair for customers voice products experiencing complex issues across CPE, LAN, WAN, firewall, PSTN, and VoIP networks.
• Troubleshoot issues related to quality, completion, routing, interoperability and connectivity across local, long distance, and IP networks.
• Troubleshoot different layers in the OSI model.
• Understand and leverage network topologies and workflows.
• Work with SS7 signaling and strong foundations of SIP/RTP messaging and call flows.
• Engage with general router functionality such as router configurations, troubleshooting commands, etc.
• Keep up-to-date with technology changes and continually expand knowledge and skill sets.

Other Requirements

Troubleshoot issues related to quality, completion, routing, interoperability and connectivity across local, long distance, and IP networks.