Network Avaya - L3

Tata Consultancy Services; Chennai District; On-site; INR 500,000 - 1,200,000; Full time

Job summary

A leading IT services provider is looking for a Network Operations & Support Engineer in Chennai, Tamil Nadu, to manage VoIP solutions and troubleshoot telecom systems. The ideal candidate should have strong knowledge of IP telephony solutions, troubleshooting skills for various issues, and experience with Avaya products. This is a full-time position focusing on administrative tasks within a dynamic team environment.

Qualifications

• Experience with Avaya Aura, Session Manager, System Manager, Teams, and Bright Pattern.
• Strong knowledge of troubleshooting call routing, DTMF issues, and analog fax issues.
• Good knowledge of core call center applications and routing systems.

Responsibilities

• Configure T1/E1 on gateways and translation patterns.
• Set up Call handlers and distribution lists in Unity Connection.
• Troubleshoot VoIP and multimedia infrastructure issues.

Skills

IP telephony solutions

SIP

H.323

MGCP

RTP

multimedia infrastructure

call processing systems

Job description

Network Operations & Support Engineer

This role requires experience with Avaya Aura, Session Manager, System Manager, Teams, and Bright Pattern.

• Strong knowledge of IP telephony solutions including voice devices, voicemail, dial plan, dial peer, voice port connections, route pattern, and route list.
• Working knowledge of Teams and troubleshooting.
• Configuration of T1/E1 on gateway, translation pattern, route pattern, and hunt/pickup groups.
• Configuration of Call handler and distribution list in Unity Connection, IP phone, PBX, and Teams phone.
• Configuration of VM, speed dial, abbreviated dialing, and bulk administration.
• Troubleshooting call routing, DTMF issues, analog fax issues, CSS and partition issues, call forwarding, and VM forwarding issues.
• Strong knowledge of SIP, H.323, MGCP, RTP, and other IP transport protocols.
• Strong knowledge of multimedia infrastructure, including video conference equipment.
• Good knowledge of core call center applications, call processing systems, call routing (ACD), call queuing, and routing systems.

Employment Type: Full-time

Job Function: Administrative

Industries: IT Services and IT Consulting

Job Location: Chennai, Tamil Nadu, India

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