Avaya, Microsoft Teams and Bright Pattern

Tata Consultancy Services Limited; Chennai; Sur place; INR 600 000 - 1 200 000; Plein temps

Résumé du poste

Tata Consultancy Services Limited in Chennai is seeking a telecom systems specialist with hands-on experience in Avaya Aura, Session Manager and System Manager to support enterprise contact center deployments.

The role requires deep knowledge of IP telephony, including voice devices, voicemail, dial plans, dial peers, voice ports, SIP, H.323 and MGCP, plus troubleshooting Teams integration and call routing across systems.

Qualifications

• Experience with Avaya Aura, Session Manager and System Manager.
• Strong IP telephony knowledge: voice devices, voicemail, dial plan, dial peers and voice ports.
• Teams integration and troubleshooting experience.
• Experience configuring T1/E1 on gateways, translation patterns, route patterns, hunt/pickup groups.
• Knowledge of Unity Connection call handlers and distribution lists, and IP phones configuration.
• Experience with VM, speed dial, abbreviated dialing and bulk administration.
• Troubleshooting call routing, DTMF, analog fax, CSS/Partition and call forwarding.
• Proficiency with SIP, H.323, MGCP, RTP and other IP signaling protocols.
• Multimedia infrastructure knowledge including video conference equipment.
• Familiarity with core call center applications: ACD, call routing and queuing.
• Knowledge of Call recording systems including screen capture.
• CMS and Quality Monitoring system understanding.
• Experience with E1/ISDN/SS7 telecom protocols.
• CTI and enterprise telecom concepts.
• Security audits on enterprise voice and contact center apps.
• Ability to generate voice network configurations from low-level design.
• Basic data networking understanding.
• Avaya Voice Certification is an added advantage.
• Knowledge of UCCE call flow and scripting.

Connaissances

Avaya Aura

Session Manager

System Manager

Microsoft Teams

Bright Pattern

IP Telephony

VOIP Troubleshooting

Call Routing

SIP

H.323

MGCP

RTP

Call Recording

CMS

UCCE Call Flows

Security Audits

Formation

Avaya Voice Certification

Outils

Unity Connection

CMS

Video Conferencing Equipment

IP Phone

Description du poste

Should have working experience on Avaya Aura & Session manager and System Manager, Teams and Bright pattern.

Strong knowledge on IP telephony solution including voice devices, voicemail, dial plan, dial peer, voice port connections, route pattern and route list.

Working knowledge on Teams and troubleshooting

Configuring T1/E1 on gateway, configuring translation pattern, route pattern, and configuring hunt/pickup groups etc.

Configuring Call handler and distribution list in Unity connection, Configuring IP phone, PBX, Teams phone.

Configuring VM, Speed dial, abbreviated dialing and bulk administration.

Troubleshooting call routing, DTMF issue, Analog Fax issue, CSS and Partition issue, call forwarding and VM forwarding issues.

Strong knowledge on SIP, H.323, MGCP, RTP & other IP trucking protocol.

Strong knowledge on Multimedia infrastructure, including video conference equipment

Good knowledge on Core call center applications, Call processing systems, Call routing systems (ACD), Call queuing and routings systems.

Should have good knowledge on Call recording systems including screen capture

. Should have good knowledge on CMS.

Should have good knowledge on Quality Monitoring system

Strong knowledge on E1 lines, ISDN, SS7 telecom protocols

Knowledge on CTI and Enterprise telecom concepts

Security Audit on enterprise voice and contact center application

Should be able to generate voice network configurations from Low-level design for complex environments.

Basic understanding of data networking and connectivity

Avaya Voice Certification is added advantage.

Knowledge on UCCE call flow and scripting