Telecom Engineer II – Avaya Voice

iEnergizer; Dadri; On-site; INR 900,000 - 1,300,000; Full time

Job summary

iEnergizer invites a Telecom Engineer to join our US-based client’s 24x7 voice platform. You will manage Avaya CM and Session Manager, IVR, dialer, and recording, delivering architecture reviews and project implementations.

You will own automation tasks using Ansible, Python and GitLab, collaborate with vendors, and ensure high availability of the voice estate across shifts aligned to Pacific Time.

Qualifications

• Bachelor's in engineering or telecom certification (Avaya preferred)
• 5+ years as Telecom Engineer with voice/data experience
• Strong Avaya CM/Session Manager skills, including trunk creation
• Experience implementing and managing SBCs (Oracle, Avaya or similar)
• Dialing protocols: SIP, H.323 and E.164
• Linux and VMware
• Familiarity with SQL and Oracle databases
• Automation with Ansible, Git and Python
• Strong troubleshooting, documentation and communication

Responsibilities

• Support the telecom environment: Avaya CM and Session Managers, circuits, IVR, CMS, predictive dialer, call recording, and corporate voice/data hardware and software
• Install and configure telecom equipment; repair, reconfigure and test as needed
• Run health checks daily/weekly/monthly to find and fix issues before they hit service
• Monitor equipment, report performance issues and outages, and assess workload and capacity
• Automate tasks with Ansible, Python and GitLab
• Carry out architecture reviews of new and existing telecom products and share technical analysis
• Handle adds, moves and changes, and remove leavers from systems
• Patch and back up all telecom systems
• Keep documentation, topology, equipment and circuit inventory current

Skills

Avaya CM

Session Manager

SIP/H.323

Troubleshooting

Project work

Vendor coordination

Education

Bachelor's in engineering or telecom cert

Tools

Ansible

GitLab

Python

Linux

VMware

Oracle

SQL

Job description

Keep a 24x7 contact centre talking. Own the voice platform behind it.

We are hiring a Telecom Engineer for a leading US-based financial services company. You will support and maintain a complex enterprise telecom environment that runs a 24x7 call centre and internal voice services. The work spans Avaya administration, performance monitoring, production troubleshooting, design and automation.

Why this role stands out

• End-to-end ownership of an enterprise Avaya estate: CM, Session Manager, IVR, CMS, dialer and recording
• Engineering, not just support: architecture reviews, design, diagrams and project implementation
• Automation is part of the job, with Ansible, Python and GitLab
• Direct work with vendors and project managers on business initiatives

Shift and work mode

• US shift, aligned to Pacific Time (approx. 9:30 PM to 6:30 AM IST)
• Full-time, work from office
• On-call rotation

What you will do

• Support the telecom environment: Avaya Communication Manager and Session Managers, circuits, IVR, CMS, predictive dialer, call recording, and corporate voice and data hardware and software
• Install and configure telecom equipment; repair, reconfigure and test as needed
• Run daily, weekly and monthly health checks to find and fix issues before they hit service
• Monitor equipment, report performance issues and outages, and assess workload and capacity
• Automate tasks with Ansible, Python and GitLab
• Carry out architecture reviews of new and existing telecom products and share technical analysis
• Handle adds, moves and changes, and remove leavers from systems
• Patch and back up all telecom systems
• Keep documentation, topology, equipment and circuit inventory current

What you need

• Bachelor's in an engineering discipline, or a telecom certification (Avaya preferred), or equivalent experience
• 5+ years as a Telecom Engineer, with solid voice or data communications experience including project work
• Strong Avaya Communication Manager and Session Manager skills, including trunk creation between devices
• Experience implementing and managing SBCs (Oracle, Avaya or similar)
• Dialing protocols: SIP, H.323 and E.164
• Linux and VMware
• Familiarity with SQL and Oracle databases
• Automation with Ansible, Git and Python
• Strong troubleshooting, documentation and communication; works well with internal teams and vendors

Good to have

• IVR implementation experience
• Ability to diagram and design telecom environments