Sr Tower Lead (Support & Operations)

HCLTech; Bengaluru; Presencial; INR 4.000.000 - 6.500.000; Jornada completa

Descripción de la vacante

HCL Technologies Limited in Bengaluru seeks a Sr Tower Lead (Support & Operations) to oversee end-to-end voice support and operations. You will lead incident management, drive service quality, and coordinate with cross-functional teams to ensure seamless delivery of VoIP services.

The ideal candidate has 10-20+ years of Voice/VoIP experience, strong understanding of VoIP products and integration, and a track record of keeping pace with evolving telecom technologies.

Formación

• 10-20+ years of Voice and/or VoIP technical support experience.

Responsabilidades

• Deep understanding on how different Voice solutions are integrated.
• Have good understanding on products like Retail VoIP, Enhanced domestic and International Toll-free services, XO VoIP, Webex Calling, VoIP MACD

Conocimientos

Voice/VoIP support experience

Descripción del empleo

Career Opportunities: Sr Tower Lead (Support & Operations) (191437)

Requisition ID191437-Posted11/09/2026

10-20+ years of Voice and/or VoIP technical support experience.

Key Responsibilities

Deep understanding on how different Voice solutions are integrated. Have good understanding on products like Retail VoIP, Enhanced domestic and International Toll-free services, XO VoIP, Webex Calling, VoIP MACD

Skill Requirements

Other Requirements

Keep up-to-date with technology changes and continually expand knowledge and skill sets.