Tour Consultant/Tour Operations

Le Passage to India; Dadri; On-site; INR 300,000 - 500,000; Full time

Job summary

Le Passage to India is seeking a tour consultant / proposal writer in India (Uttar Pradesh, Dadri) to craft itineraries and proposals, coordinate bookings, and liaise with clients and vendors. The role focuses on maximizing margins through negotiated rates and upselling while delivering high-quality proposals.

You will manage reservations, prepare briefing kits, and stay updated on product content. Strong communication and customer-focused mindset are essential for success.

Qualifications

• Strong background in creating itineraries and proposals.
• Good knowledge about destinations.
• Foreign language capabilities preferred.
• Excellent communication and collaboration with multiple stakeholders.
• Customer satisfaction orientation.

Responsibilities

• Initiate and close bookings for accommodation, transport, etc. as per itinerary and timely communicate required information.
• Renegotiate vendor rates to improve file profitability.
• Upsell/cross-sell while guests are in destination to increase margins.
• Maintain all reservations and booking data in Travel Assist per predefined TAT.
• Prepare vouchers and briefing sheets for service delivery teams per TAT and guidelines.
• Take regular updates from the guide and inform seniors.
• Resolve or escalate guest issues in destination within timeframes.
• Stay updated on product content and market best practices.
• Manage queries efficiently to drive proposal conversion rates.
• Clarify client requirements and prepare proposals aligned with needs.
• Participate in internal fam trips and local trade shows to enhance knowledge.
• Ensure timely delivery of high quality, innovative proposals.

Skills

Proposal writing

Itinerary design

Destination knowledge

Stakeholder mgmt

Communication skills

Foreign language

Customer focus

Upselling

Job description

Job Responsibilities:

Key accountabilities & responsibilities

This role of a tour consultant / proposal writer fulfils the following responsibilities within the Organisation:

• To initiate and close booking of Accommodation, Transport, etc. as per the Itinerary and communicate on time (as per TAT) requisite information/ documents to the Client, Vendor and Service Delivery offices for smooth implementation of the tour.
• Re-negotiation of rates with the vendors to further increase file profitability.
• Leverage opportunities for upselling/ cross-selling whilst the guest is in destination to increase the file margins.
• Maintain all the reservations and booking data in Travel Assist, as per pre-defined TAT.
• To prepare vouchers and share the briefing sheet/TA document kit with the respective service delivery teams, as per pre-defined TAT and quality guidelines.
• Take regular updates from the Guide accompanying the guest on the progress of the tour and keep the seniors informed.
• Resolve or elevate, well within time, in case there are any specific points of concern/ incidents raised by the guest whist they are in destination. format and other ISO guidelines.
• Staying up to speed on the latest updates in Product & Content library; best practise trends in the market.
• Effective query management (response time, response quality) and hence drive proposal conversion rate.
• Seek to comprehend the expectation and scope of services required. Prepare and ask relevant questions to clarify specifications essential to developing a proposal in line with the client needs.
• Participate in Internal FAM trips, local trade shows (if applicable) to continuously enhance knowledge about the different destinations.
• Ensure timely delivery of high quality and innovative proposals.

Key Skills, Knowledge, Experience and Competencies required to fulfil role:

• Strong background of Proposal making; minimum experience of 2 years in creating itineraries.
• Good knowledge about the destination.
• Preference given to foreign language capability
• Preferably well-travelled with knowledge about the Product
• Excellent communication and collaboration skills, ability to manage multiple stakeholders.
• Innovative bent of mind, capable of thinking in and out of the box.
• Strong orientation towards customer satisfaction.