Ticketing Executive

All 4 Season; Mumbai; In loco; INR 180.000 - 240.000; Tempo pieno

Descrizione del lavoro

All 4 Season in Mumbai seeks a detail-oriented Ticketing Executive to handle domestic and international flight reservations, ticketing, cancellations, reissues and refunds. You will verify passenger details, provide fare quotations, and ensure tickets are issued within required timelines.

The role requires strong communication, accuracy, and knowledge of ticketing procedures. Experience with GDS systems and MS Office is beneficial; willing to work in a fast-paced travel environment.

Competenze

• 1-3 years of experience in airline ticketing or travel consultancy.
• Knowledge of domestic and international flight booking procedures.
• Understanding of airline fares, ticketing rules, cancellations, and reissues.
• Excellent communication and interpersonal skills.
• Attention to detail and accuracy.
• Good written and spoken English.
• Ability to handle multiple bookings and customer requests.
• Knowledge of MS Office and basic computer applications.
• Customer-focused approach and professional attitude.
• Experience with GDS platforms such as Amadeus, Sabre, or Galileo.
• Knowledge of international airline routes and fare rules.
• Experience handling corporate and VIP ticketing requirements.
• Knowledge of airline refund and reissue procedures.
• Previous experience working with a travel agency or travel management company.
• Familiarity with CRM or travel management software.

Mansioni

• Handle domestic and international flight reservations and ticketing.
• Check flight availability, schedules, fares, and applicable travel rules.
• Issue flight tickets based on customer requirements.
• Provide accurate fare quotations and booking information.
• Assist clients with ticket cancellations, reissues, refunds, and rescheduling.
• Make necessary changes to bookings according to airline policies.
• Explain fare conditions, baggage allowances, cancellation rules, and other ticket terms.
• Coordinate with airlines, GDS platforms, and travel partners when required.
• Handle customer queries through phone, email, and other communication channels.
• Manage urgent and last-minute booking requests professionally.
• Verify passenger details and travel documents before ticket issuance.
• Maintain accurate records of reservations, tickets, payments, and customer information.
• Follow up on pending bookings and ensure tickets are issued within required timelines.
• Stay updated with airline policies, schedules, fare rules, and industry updates.
• Provide professional support to customers before and after ticket issuance.

Conoscenze

Airline ticketing

Customer service

Communication skills

MS Office

Strumenti

Amadeus

Sabre

Galileo

Descrizione del lavoro

We are looking for a detail-oriented and customer-focused Ticketing Executive to join our team. The candidate will be responsible for handling flight reservations, ticket issuance, cancellations, reissues, refunds, and other ticketing-related requirements for domestic and international travel.

The ideal candidate should have good knowledge of airline reservation and ticketing procedures, strong communication skills, attention to detail, and the ability to handle customer requests efficiently.

Responsibilities

• Handle domestic and international flight reservations and ticketing.
• Check flight availability, schedules, fares, and applicable travel rules.
• Issue flight tickets based on customer requirements.
• Provide accurate fare quotations and booking information.
• Assist clients with ticket cancellations, reissues, refunds, and rescheduling.
• Make necessary changes to bookings according to airline policies.
• Explain fare conditions, baggage allowances, cancellation rules, and other ticket terms.
• Coordinate with airlines, GDS platforms, and travel partners when required.
• Handle customer queries through phone, email, and other communication channels.
• Manage urgent and last-minute booking requests professionally.
• Verify passenger details and travel documents before ticket issuance.
• Maintain accurate records of reservations, tickets, payments, and customer information.
• Follow up on pending bookings and ensure tickets are issued within required timelines.
• Stay updated with airline policies, schedules, fare rules, and industry updates.
• Provide professional support to customers before and after ticket issuance.

Requirements

• 1-3 years of experience in airline ticketing, travel consultancy, or a related field.
• Good knowledge of domestic and international flight booking procedures.
• Understanding of airline fares, ticketing rules, cancellations, and reissues.
• Excellent communication and interpersonal skills.
• Strong attention to detail and accuracy.
• Good written and spoken English.
• Ability to handle multiple bookings and customer requests.
• Good knowledge of MS Office and basic computer applications.
• Customer-focused approach and professional attitude.

Nice to Have

• Experience working with GDS platforms such as Amadeus, Sabre, or Galileo.
• Knowledge of international airline routes and fare rules.
• Experience handling corporate and VIP ticketing requirements.
• Knowledge of airline refund and reissue procedures.
• Previous experience working with a travel agency or travel management company.
• Familiarity with CRM or travel management software.

What We Offer

• Professional and collaborative work environment.
• Career growth opportunities.
• Performance-based incentives.
• Training and development opportunities.
• Exposure to domestic and international airline operations.
• Opportunity to work with a diverse range of customers and travel partners.
• Supportive team environment with opportunities to develop your travel industry expertise.