We are looking for a highly organized and customer-focused Travel Operations Executive to join our team. The candidate will be responsible for coordinating travel arrangements, managing bookings, communicating with travel partners, and ensuring smooth execution of travel services for clients.
The ideal candidate should have strong knowledge of travel operations, excellent coordination skills, attention to detail, and the ability to manage multiple bookings and requests while ensuring a seamless travel experience.
Responsibilities
- Coordinate and manage day-to-day travel operations for clients.
- Handle flight, hotel, transportation, sightseeing, and activity bookings.
- Coordinate with hotels, airlines, transport providers, tour operators, and other travel partners.
- Prepare and manage detailed travel itineraries and operational schedules.
- Confirm bookings and ensure all travel arrangements are completed within required timelines.
- Monitor travel schedules and coordinate services according to client itineraries.
- Handle booking modifications, cancellations, rescheduling, and other operational requirements.
- Communicate booking confirmations and travel updates to clients and internal teams.
- Coordinate airport transfers, local transportation, guides, and other ground services.
- Resolve operational issues and provide timely solutions during the travel process.
- Maintain accurate records of bookings, confirmations, invoices, and travel documents.
- Follow up with suppliers and partners to ensure timely delivery of services.
- Assist with last-minute and urgent travel arrangements when required.
- Ensure all travel services meet client requirements and agreed standards.
- Stay updated with destinations, travel services, supplier policies, and industry developments.
Requirements
- 1–3 years of experience in travel operations, travel consultancy, or a related field.
- Good understanding of domestic and international travel operations.
- Experience handling flight, hotel, transportation, and tour bookings.
- Excellent coordination and communication skills.
- Strong organizational and time-management abilities.
- Good written and spoken English.
- Strong attention to detail and problem-solving skills.
- Ability to manage multiple tasks and deadlines effectively.
- Good knowledge of MS Office and basic computer applications.
- Customer-focused approach and professional attitude.
Nice to Have
- Experience coordinating international holiday packages.
- Knowledge of popular domestic and international destinations.
- Experience working with hotels, DMCs, tour operators, and transport suppliers.
- Knowledge of CRM, booking, or travel management software.
- Experience handling group tours or customized travel itineraries.
- Previous experience in a travel agency, tour operator, or destination management company.
What We Offer
- Professional and collaborative work environment.
- Career growth and development opportunities.
- Performance-based incentives.
- Training and professional development opportunities.
- Exposure to domestic and international travel operations.
- Opportunity to work with a wide network of travel partners.
- Supportive team environment with opportunities to develop your travel industry expertise.