Ticketing Executive

Htic Global; Ernakulam; On-site; INR 201,000 - 357,000; Full time

Job summary

HTIC Global in Kerala, India, seeks a customer service associate to assist clients with airline ticket bookings via online platforms and reservation systems. You will monitor PNRs, maintain daily Excel logs, and respond to inquiries by calls and chats with prompt, accurate information.

You will provide expert advice on flight options, routes, and itineraries, deliver exceptional service, and resolve issues efficiently to ensure a smooth travel experience for passengers.

Responsibilities

• Assist clients in booking airline tickets through online platforms and reservation systems.
• Monitor frequently and take actions from PNR Before Payment” in the backend system, and make an Excel record every day.
• Handle customer inquiries via calls and chats, ensuring prompt and accurate responses.
• Provide exceptional customer service and resolve any issues or complaints effectively, and if requested by passengers, provide expert advice on flight options, routes, and travel itineraries

Job description

Role & responsibilities

• Assist clients in booking airline tickets through online platforms and reservation systems.
• Monitor frequently and take actions from PNR Before Payment” in the backend system, and make an Excel record every day.
• Handle customer inquiries via calls and chats, ensuring prompt and accurate responses.
• Provide exceptional customer service and resolve any issues or complaints effectively, and if requested by passengers, provide expert advice on flight options, routes, and travel itineraries