Test Engineer Professional

Mettler Toledo Llc; Coimbatore District; Hybrid; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Hybrid working model.

Mediclaim & life insurance coverage

Training & education reimbursement

Career path opportunities

Recognition awards programs

Job summary

Mettler Toledo Llc is seeking a skilled L3 incident owner to manage end-to-end technical resolution for high-severity incidents across distributed client-server environments. You will lead triage, coordinate across Support, Product, and Engineering, and mentor junior engineers while supporting on-site and off-site deployments.

The role requires strong debugging, root-cause analysis, and experience with Windows Server, SQL Server, networking, and observability tools.

Qualifications

• Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or a related field.
• 5+ years in technical support, L3 application support, systems engineering, or similar roles; global/international support preferred.
• Proven track record of owning high-severity incidents and coordinating cross-functional triage.

Responsibilities

• Own high-severity incidents and manage end-to-end resolution.
• Lead incident triage and cross-team coordination; act as incident commander as needed.
• Investigate, troubleshoot, root cause, and resolve complex issues in distributed environments.
• Manage backup, archive, and restore processes for data and configurations.
• Create and maintain knowledge base, runbooks, scripts, and known error records.
• Liaise with Support, Product, Engineering, and Customers to ensure timely resolution.
• Mentor junior engineers and improve support processes.
• Support on-site and off-site customer projects including architecture proposals and installations.
• Provide pre-sales technical guidance and contribute to solution design.
• Support testing, validation, and release readiness activities.
• Produce technical documentation and training materials.
• Participate in on-call rotations for critical escalations.
• Prepare and deliver training for market organizations and customers.

Skills

Incident ownership

L3 support

Root cause analysis

Networking

SQL Server

Windows Server

Education

Bachelor's degree in CS/IT/SE

Tools

ServiceNow (SNOW)

Diagnostics scripting

Observability tools

Job description

Our Opening and Your Responsibilities

• Serve as the primary L3 incident owner and escalation lead for assigned products; manage endto-end technical resolution for high-severity incidents.
• Lead incident triage and cross-team coordination; act as incident commander or triage lead as needed.
• Investigate, troubleshoot, root cause, and resolve complex technical issues across distributed client-server environments.
• Manage and support backup, archive, and restore processes for application data and system configurations.
• Create, maintain, and curate support artifacts such as knowledge base articles, troubleshooting guides, diagnostic scripts, runbooks, and known error records.
• Liaise with Support groups, Market Organizations, Product Owners, R&D, and Customers to ensure timely resolution, change implementation, and product quality improvements.
• Mentor, train, and upskill junior engineers; drive continuous improvement of support processes and technical capabilities across the team.
• Support market organizations in customer projects, both on-site and off-site, including system architecture proposals, implementation plans, installations, configuration, and validation activities.
• Provide pre-sales technical guidance and contribute to solution design for customer deployments.
• Support product testing, issue reproducibility, fix/patch verification, validation, and release readiness activities.
• Produce technical documentation and training materials for internal teams, market organizations, and customers.
• Participate in on-call rotations and be available for critical escalations as required.
• Prepare and deliver training for market organizations and end customers.
  

What You Need to Succeed

• Qualifications: Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or a related field.
• Work Experience: 5+ years of hands-on experience in technical support, L3 application support,
• systems engineering, or similar roles; experience in global/international support environments is preferred.
• Proven track record of owning high-severity incidents and coordinating cross-functional triage across Support, Product, and Engineering teams.
• Strong troubleshooting and root-cause analysis skills for large distributed systems, including client-server architectures.
• Broad technical knowledge of Networking, Databases, Windows Server OS, Virtualization, Web services, Load balancers, Caching, Performance troubleshooting.
• Technical expertise in Windows desktop application installation and repair, Windows services, SQL Server installation and troubleshooting, SQL Server replication and jobs, SQL queries and CRUD operations.
• Knowledge of SNOW ticketing system.
• Familiarity with logs, observability tools, diagnostic scripting, and automation.
• Experience with installation, configuration, maintenance, and validation of software used in production or laboratory processes.
• Excellent written and verbal communication skills in English, with strong customer-facing and stakeholder management experience.
• Strong customer orientation, high degree of independence, pragmatic problem-solving ability, and a collaborative mindset.
• Demonstrable expertise in root-cause analysis and structured problem-solving.
• Hands-on experience with backup and restore technologies and processes.
• Proven ability to work in international, multidisciplinary teams and communicate effectively with both technical and non-technical stakeholders.
• Fluent English, spoken and written.
• Depending on new technology requirements, additional extended IT knowledge may be required.

Nice to have skill / experience:

• ITIL Foundation certification or equivalent service management experience.
• Experience with validation of computerized systems and regulatory compliance.
• Knowledge of laboratory environments, instruments, and laboratory IT systems.
• Field service or technician experience in a laboratory environment.
• Domain knowledge in laboratory software and instruments.
• Experience authoring training videos and advanced troubleshooting automation.
• Familiarity with regulatory frameworks such as GMP, 21 CFR Part 11, ISO 27001, and ISO 9001.
• Experience with instrument service workflows.

Our Offer to You

• Hybrid working model.
• Family Mediclaim benefits including parents & Term life insurance Cover.
• Wide portfolio of training opportunities including but not limited to Conferences, Workshops, Education reimbursement & Online learning.
• A wide range of Career Path to explore based on Individual strengths and aspirations.
• Quarterly and Annual awards for outstanding individuals and Quality of Life Improvement Program

About Mettler Toledo

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.

Equal Opportunity Employment

We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.