Territory Service Manager- Commercial Vehicles at Mumbai

Talent Hired-the Job Store; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Talent Hired-the Job Store in Mumbai invites applications for Territory Service Manager. This full-time role focuses on growing service business in the automotive sector, supporting workshops, dealerships, and campaigns across the territory.

You will analyze data, drive improvements, and ensure high customer satisfaction. The ideal candidate holds a BE/BTech in mechanical, automobile, electronics or electronics/electrical with 2–7 years' experience and a track record in service operations,

Qualifications

• BE/BTech with specialization in Mechanical, Automobile, Electronics or Electrical

Responsibilities

• Support workshops in improvements of business parameters like Periodic Maintenance, Load growth etc.
• Assist dealerships in reducing inefficiencies like TAT and increasing service/sales ratio.
• Analysis of workshop data and trend monitoring for customer retention and implementing new service strategies in the territory.
• Handling critical customer complaints and technical issues of the territory.
• Managing technical campaigns and recalls.
• Escalation of product feedback at Head office.
• Improving customer experience by implementation of SAS in workshops.
• Assisting dealerships in reducing system and process related inefficiencies.

Skills

Territory management

Customer relationship

Communication

Education

BE/BTech in Mechanical, Automobile, Electronics or Electrical

Job description

We are looking for Territory Service Manager, for a full-time role, who have the passion to change the landscape of the Automobile industry.

Qualifications

B.E/ B.Tech with specialization in (Mechanical, Automobile, Electronics& Electrical) Work Experience 2-7 years

Role & responsibilities

1. Business Growth Aspects

• Supporting workshops in improvements of business parameters like Periodic Maintenance, Load growth etc.
• Assisting dealerships in reducing inefficiencies like TAT and increasing service/sales ratio.
• Analysis of workshop data and trend monitoring for customer retention and implementing new service strategies in the territory.

. Technical Aspects

• Handling critical customer complaints and technical issues of the territory
• Managing technical campaigns and recalls
• Escalation of product feedback at Head office
• Improving customer experience by implementation of SAS in workshops
• Assisting dealerships in reducing system and process related inefficiencies