Territory Service Manager

Maruti Suzuki India Ltd.; Mumbai; On-site; INR 1,000,000 - 1,800,000; Full time

Job summary

Maruti Suzuki India Ltd. is seeking a Territory Service Manager for the Mumbai region. The role focuses on business growth, improving workshop performance, and dealer network strengthening. Experience in territory analytics and cross-functional collaboration is desirable.

The candidate will handle technical issues, manage campaigns/recalls, and provide insights to Head Office. A BE/BTech or ME/MTech in Mechanical/Automobile is required, with 2–7 years of experience in similar roles.

Qualifications

• BE/BTech in relevant field.
• ME/MTech with specialization in Mechanical/Automobile.

Responsibilities

• Support workshops in improving business parameters like maintenance and load growth.
• Assist dealerships in reducing inefficiencies and increasing service/sales ratio.
• Analyze workshop data and monitor trends for customer retention and new service strategies in the territory.
• Handle critical customer complaints and technical issues within the territory.
• Manage technical campaigns and recalls; escalate product feedback to Head Office.
• Improve customer experience by implementing SAS in workshops and reduce system/process inefficiencies.

Skills

Territory Mapping

Data Analytics

Dealer Management

Financial Acumen

Target Orientation

Accountability

Problem Solving

Education

BE / BTech

ME / MTech (Mechanical / Automobile)

Job description

Experience

Experience 2 - 7 Years

Posted

Posted 28th September, 2026

Posted by

We are looking for Territory Service Manager, for a full-time role in MSIL, who have the passion to change the landscape of the Automobile industry,

Here are the roles that will be offered to the selected candidate:

1.Business Growth Aspects

• Supporting workshops in improvements of business parameters like Periodic Maintenance, Load growth etc.
• Assisting dealerships in reducing inefficiencies like TAT and increasing service/sales ratio.
• Analysis of workshop data and trend monitoring for customer retention and implementing new service strategies in the territory.

2.Technical Aspects

• Handling critical customer complaints and technical issues of the territory
• Managing technical campaigns and recalls
• Escalation of product feedback at Head office
• Improving customer experience by implementation of SAS in workshops
• Assisting dealerships in reducing system and process related inefficiencies

Qualifications

B. E/ B. Tech

M. E/ M. Tech with specialization in (Mechanical, Automobile)

Work Experience

B. Tech 2 to 7 years

TECHNICAL COMPETENCIES

• Understanding of Latest tools & technology - Application & Implementation
• Financial Acumen (Understanding Financial Statements, Working Capital, Profitability)
• Channel/Dealer Management Skills and Business Partnering
• Territory Mapping and Customer/ Data Analytics

BEHAVIORAL COMPETENCIES

• Target orientation & pressure handling Ability
• Sense of accountability and responsibility
• Creativity, innovation, and problem solving