Territory Service Manager

Talent Hired-the Job Store; India; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Talent Hired-the Job Store is seeking a Territory Service Manager for a full-time role in the automobile sector. The incumbent will drive service growth across workshops and dealerships in the assigned territory, addressing technical issues, recalls, and client experience improvements.

The candidate should hold BE/B.Tech with specialization in Mechanical, Automobile, or Electronics & Electrical, and bring 2–7 years of relevant experience, with a focus on data-driven business improvements and

Qualifications

• BE/B.Tech in mechanical, automobile, or EEE/Electrical specialization.
• 2–7 years of work experience in service management.
• Experience in automotive workshop/business growth.

Responsibilities

• Support workshops in improving business parameters like periodic maintenance and load growth.
• Assist dealerships in reducing inefficiencies like TAT and increasing service/sales ratio.
• Analyze workshop data and monitor trends for customer retention and implement new service strategies in the territory.
• Handle critical customer complaints and technical issues in the territory.
• Manage technical campaigns and recalls; escalate product feedback to Head Office.
• Improve customer experience by implementing SAS in workshops.
• Assist dealerships in reducing system and process inefficiencies.

Skills

Territory management

Tools & Tech

Financial acumen

Dealer management

Territory analytics

Education

BE/BTech in Mechanical/Automobile/Electronics & Electrical

Tools

SAS

Job description

We are looking for Territory Service Manager, for a full-time role, who have the passion to change the landscape of the Automobile industry.

Qualifications

B.E/ B.Tech with specialization in (Mechanical, Automobile, Electronics& Electrical) Work Experience 2-7 years

Role & responsibilities

Business Growth Aspects

• Supporting workshops in improvements of business parameters like Periodic Maintenance, Load growth etc.
• Assisting dealerships in reducing inefficiencies like TAT and increasing service/sales ratio.
• Analysis of workshop data and trend monitoring for customer retention and implementing new service strategies in the territory.

Technical Aspects

• Handling critical customer complaints and technical issues of the territory
• Managing technical campaigns and recalls
• Escalation of product feedback at Head office
• Improving customer experience by implementation of SAS in workshops
• Assisting dealerships in reducing system and process related inefficiencies

Preferred candidate profile

• TECHNICAL COMPETENCIES
• Understanding of Latest tools & technology - Application & Implementation
• Financial Acumen (Understanding Financial Statements, Working Capital, Profitability)
• Channel/Dealer Management Skills and Business Partnering
• Territory Mapping and Customer/ Data Analytics