Territory Service Manager

Maruti Suzuki India Ltd.; Gurugram District; On-site; INR 500,000 - 1,200,000; Full time

Job summary

A leading automobile company is seeking a Territory Service Manager in Gurugram, Haryana. This full-time role involves supporting workshops, managing technical issues, and improving customer experience. Candidates should have a B.E/B.Tech in a relevant field and 2-7 years of experience. The role also requires skills in financial acumen, dealer management, and customer analytics.

Qualifications

• 2-7 years of relevant work experience.
• Ability to handle critical customer complaints and technical issues.
• Experience in managing technical campaigns and recalls.

Responsibilities

• Support workshops in business parameter improvements.
• Assist dealerships in reducing inefficiencies.
• Analyze workshop data for customer retention.

Skills

Understanding of Latest tools & technology

Financial Acumen

Channel/Dealer Management Skills

Territory Mapping and Customer/Data Analytics

Target orientation & pressure handling Ability

Sense of accountability and responsibility

Creativity and innovation

Education

B.E/ B.Tech in Mechanical, Automobile, Electronics & Electrical

Job description

Overview

We are looking for Territory Service Manager, for a full-time role in MSIL, who have the passion to change the landscape of the Automobile industry.

Here are the roles that will be offered to the selected candidate:

1. Business Growth Aspects

• Supporting workshops in improvements of business parameters like Periodic Maintenance, Load growth, etc.
• Assisting dealerships in reducing inefficiencies like TAT and increasing service/sales ratio.
• Analysis of workshop data and trend monitoring for customer retention and implementing new service strategies in the territory.

2. Technical Aspects

• Handling critical customer complaints and technical issues of the territory
• Managing technical campaigns and recalls
• Escalation of product feedback at Head office
• Improving customer experience by implementation of SAS in workshops
• Assisting dealerships in reducing system and process related inefficiencies

Qualifications

B.E/ B.Tech with specialization in (Mechanical, Automobile, Electronics & Electrical)

Work Experience

2-7 years

TECHNICAL COMPETENCIES

• Understanding of Latest tools & technology - Application & Implementation
• Financial Acumen (Understanding Financial Statements, Working Capital, Profitability)
• Channel/Dealer Management Skills and Business Partnering
• Territory Mapping and Customer/ Data Analytics

BEHAVIORAL COMPETENCIES

• Target orientation & pressure handling Ability
• Sense of accountability and responsibility
• Creativity, innovation, and problem solving