Territory Service Manager

Maruti Suzuki; India; Remote; INR 800,000 - 1,200,000; Full time

Job summary

Maruti Suzuki India Ltd. in India invites applications for a Territory Service Manager (full-time).

The role focuses on driving business growth in workshops, reducing inefficiencies at dealerships, and monitoring data to improve customer retention in the territory. The ideal candidate holds a B.E./B.Tech (Mechanical/Automobile) with 2–7 years of experience and demonstrates strong channel/dealer management, analytics, and problem-solving skills.

Qualifications

• BE/B.Tech required with ME/M.Tech preferred in Mechanical/Automobile.
• 2–7 years of BE/Tech experience in service/territory roles.
• Strong channel/dealer management and data analytics skills.
• Experience in handling technical campaigns and recalls.

Responsibilities

• Support workshops in improving business parameters and load growth.
• Assist dealerships in reducing inefficiencies and increasing service/sales ratio.
• Analyze workshop data and monitor trends for customer retention and new service strategies.
• Handle critical customer complaints and technical issues in the territory.
• Escalate product feedback to Head Office and implement SAS in workshops.

Skills

Channel/Dealer Management

Data Analytics

Territory Mapping

Financial Acumen

Customer Analytics

Innovation & Problem Solving

Education

B.E./B.Tech

M.E./M.Tech (Mechanical/Automobile)

Job description

Experience

Experience 2 - 7 Years

Posted

Posted 31st October, 2026

Posted by

We are looking for Territory Service Manager, for a full-time role in MSIL, who have the passion to change the landscape of the Automobile industry,

Here are the roles that will be offered to the selected candidate:

1.Business Growth Aspects

• Supporting workshops in improvements of business parameters like Periodic Maintenance, Load growth etc.
• Assisting dealerships in reducing inefficiencies like TAT and increasing service/sales ratio.
• Analysis of workshop data and trend monitoring for customer retention and implementing new service strategies in the territory.

2.Technical Aspects

• Handling critical customer complaints and technical issues of the territory
• Managing technical campaigns and recalls
• Escalation of product feedback at Head office
• Improving customer experience by implementation of SAS in workshops
• Assisting dealerships in reducing system and process related inefficiencies

Qualifications

B. E/ B. Tech

M. E/ M. Tech with specialization in (Mechanical, Automobile)

Work Experience

B. Tech 2 to 7 years

TECHNICAL COMPETENCIES

• Understanding of Latest tools & technology - Application & Implementation
• Financial Acumen (Understanding Financial Statements, Working Capital, Profitability)
• Channel/Dealer Management Skills and Business Partnering
• Territory Mapping and Customer/ Data Analytics

BEHAVIORAL COMPETENCIES

• Target orientation & pressure handling Ability
• Sense of accountability and responsibility
• Creativity, innovation, and problem solving