Territory Parts Manager

Talent Hired-the Job Store; Hyderabad, Pune District, Chennai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Talent Hired-the Job Store is seeking a Territory Service Manager to oversee and optimize service operations across the Area office, ensuring quality standards and adherence to SLAs.

You will build strong relationships with key customers and dealers, implement process changes, and coordinate driver trainings and trials to resolve complaints and improve performance. The role focuses on KPI monitoring, field data sharing, and driving product campaigns across dealerships.

Qualifications

• Experience in managing service operations within a regional area.
• Strong relationship building with key customers and dealers.
• Ability to implement process changes and improvements.

Responsibilities

• Manage and supervise service operations within the Area office.
• Cultivate and sustain relationships with key customers to ensure retention.
• Implement AL process changes and improvements across dealerships.
• Coordinate driver trainings, trails, and complaint resolution.
• Monitor KPIs like TAT, repeat jobs, revenue, and claims processing to drive improvement.
• Share field failures and coordinate root-cause analysis for corrective action.
• Drive dealership participation in product campaigns and ensure warranty audits.

Skills

after sale support

dealer management

customer support

technical support

Job description

Role & responsibilities

DET - Territory service manager

Business & Processes:

• Manage and supervise service operations within the Area office, ensuring compliance with quality standards and service level agreements.
• Cultivate and sustain robust relationships with key customers, addressing their service requirements to ensure customer retention.
• Implementation of AL process changes and improvements across dealerships.
• New product establishment in the market in terms of executing Driver trainings, Back to back trails and complaint resolution.
• Monitor and analyze key performance indicators (KPIs) such as TAT, repeat jobs, AL-Helpline, revenue streams, job cards, and claims processing to assess service performance. Identify areas for improvement and implement corrective actions as needed.
• Product Performance reports Capture and share field failures and co-ordinate for Joint inspection in identification of root-cause and corrective action.
• Product campaigns – Drive the dealerships in completion of product campaigs for the vehicles involved.
• Warranty and process audits at dealerships to ensure process adherence.

People Excellence:

• Lead and mentor a team of service professionals, providing guidance, training, and support to achieve performance targets and objectives.
• Work on improving the skill capabilities at dealership level – productives and front office staffs.
• Implement and enforce safety protocols and compliance standards within the service team to ensure a secure working environment.

Market Intelligence:

• Stay abreast of industry trends, technological advancements, and customer feedback to proactively enhance service offerings and stay competitive.
• Share information on competitive products and initiatives.

skills

after sale support, dealer management, customer support, technical support.

workmode

work from office