Territory Service Manager

Ashok Leyland; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Ashok Leyland in Bengaluru seeks an experienced Executive to lead service operations within the territory, ensuring quality and adherence to SLAs. You will build strong customer relationships, drive dealer process changes, and support driver trainings and field trials to enhance service delivery.

You will monitor KPIs, coordinate root-cause analysis, and mentor a team of service professionals to meet performance targets while upholding safety and compliance across dealerships.

Qualifications

• Experience in service operations management within a territory.
• Ability to monitor KPIs such as TAT, repeat jobs, and claims processing.
• Proven skills in training, coaching and coordinating field teams.

Responsibilities

• Manage and supervise service operations within the territory, ensuring quality standards and SLAs.
• Cultivate and sustain relationships with key customers, addressing their service requirements to ensure retention.
• Implement AL process changes across dealerships.
• Establish new product support via driver trainings and trials, and resolve complaints.
• Monitor KPIs (TAT, repeat jobs, AL-Helpline, revenue, job cards, claims) and drive improvements.
• Lead and mentor service professionals to achieve targets.
• Ensure safety protocols and compliance within the service team.

Skills

Customer relationship

KPI tracking

Process implementation

Team mentoring

Job description

5 - 7 Years

1-Executive

Job Description

Business & Processes:

• Manageand supervise service operations within the territory, ensuring compliance withquality standards and service level agreements.
• Cultivateand sustain robust relationships with key customers, addressing their service requirementsto ensure customer retention.
• Implementationof AL process changes and improvementsacross dealerships.
• Newproduct establishment in the market in terms of executing Driver trainings,Back to back trails and complaint resolution.
• Monitorand analyze key performance indicators (KPIs) such as TAT, repeat jobs,AL-Helpline, revenue streams, job cards, and claims processing to assessservice performance. Identify areas for improvement and implement correctiveactions as needed.
• ProductPerformance reports – Capture and share field failures and co-ordinate forJoint inspection in identification of root-cause and corrective action.
• Productcampaigns – Drive the dealerships in completion of product campaigs for thevehicles involved.
• Warrantyand process audits at dealerships to ensure process adherence.
• Leadand mentor a team of service professionals, providing guidance, training, andsupport to achieve performance targets and objectives.
• Workon improving the skill capabilities at dealership level – productives and frontoffice staffs.
• Implement and enforce safety protocolsand compliance standards within the service team to ensure a secure workingenvironment.
• Stayabreast of industry trends, technological advancements, and customer feedbackto proactively enhance service offerings and stay competitive.
• Shareinformation on competitive products and initiatives.

Job Snapshot

Updated Date

30-10-2026

Job ID

JOB_3673

Department

FIELD SERVICE