Territory Service Manager

Talent Hired-the Job Store; Gandhidham, Lucknow, Raipur; Vor Ort; INR 900.000 - 1.500.000; Vollzeit

Zusammenfassung

Talent Hired-the Job Store is seeking a Territory Service Manager to lead and optimize service operations across the area office. You will nurture key customer relationships, implement process changes, and drive product campaigns while ensuring adherence to quality standards and SLAs.

Responsibilities include KPI monitoring, cross-functional leadership, and safety/compliance within the service team. This role is office-based and focuses on growth through effective dealership collaboration.

Aufgaben

• Manage and supervise service operations within the Area office, ensuring quality standards and SLAs are met.
• Cultivate and sustain strong relationships with key customers to ensure retention.
• Implement AL process changes and improvements across dealerships.
• Establish new product market presence via driver trainings, back-to-back trails, and resolutions.
• Monitor KPIs like TAT, repeat jobs, AL-Helpline, revenue, job cards, and claims; drive improvements.
• Capture field failures and coordinate joint inspections to identify root causes and corrective actions.
• Drive product campaigns with dealerships for vehicle-related initiatives.
• Conduct warranty and process audits at dealerships to ensure adherence to processes.

Kenntnisse

after sale support

dealer management

customer support

technical support

Jobbeschreibung

Role & responsibilities

DET - Territory service manager

Business & Processes:

• Manage and supervise service operations within the Area office, ensuring compliance with quality standards and service level agreements.
• Cultivate and sustain robust relationships with key customers, addressing their service requirements to ensure customer retention.
• Implementation of AL process changes and improvements across dealerships.
• New product establishment in the market in terms of executing Driver trainings, Back to back trails and complaint resolution.
• Monitor and analyze key performance indicators (KPIs) such as TAT, repeat jobs, AL-Helpline, revenue streams, job cards, and claims processing to assess service performance. Identify areas for improvement and implement corrective actions as needed.
• Product Performance reports Capture and share field failures and co-ordinate for Joint inspection in identification of root-cause and corrective action.
• Product campaigns – Drive the dealerships in completion of product campaigs for the vehicles involved.
• Warranty and process audits at dealerships to ensure process adherence.

People Excellence:

• Lead and mentor a team of service professionals, providing guidance, training, and support to achieve performance targets and objectives.
• Work on improving the skill capabilities at dealership level – productives and front office staffs.
• Implement and enforce safety protocols and compliance standards within the service team to ensure a secure working environment.

Market Intelligence:

• Stay abreast of industry trends, technological advancements, and customer feedback to proactively enhance service offerings and stay competitive.
• Share information on competitive products and initiatives.

skills

after sale support, dealer management, customer support, technical support.

workmode

work from office